Review Time
Very easy experience with lovely staff throughout, I went through the Leicester branch for booking my laser eye surgery and they made it all very comforting and helped me throughout. After 24 hours of having the laser eye surgery at the Birmingham clinic I already have better than 20/20 and have no pain atall which was really surprising! Would recommend having it done to anyone that wants to change their life!
Hi there, Joshua. Thank you for providing your feedback; we really appreciate you taking the time. We do strive to make all our patients as comfortable as possible. Your recommendation really is everything, and we will be sure to pass on your kind words to our team at the clinics. If you do need any more support, please don't hesitate to reach out. Take care.
Like a supermarket poor pre op information caused a panic attack whata€™s the expression people before profit..
Hi, Each and every week Optical Express clinicians provide care to and transform the lives for the better of thousands of patients. We are sorry to learn of your experience, which isna€™t the normal. If we can be of any assistance in your ongoing clinical care please contact our Customer Services team via phone: 01236 795 010. Alternatively, you can provide us with more information via email by sending it to [email protected].
Answer the telephone!
Hi Cicely,We are sorry to learn of your dissatisfaction, which is not a view shared by the vast majority of our patients. If you would like to discuss your concerns with a member of our Customer Service team, you can call us on 01236 795 010. Alternatively, you can provide us with more information via email by sending it to [email protected] Express
Had lens replacement surgery here a ?6500 up until the time of surgery all good no complaints had the surgery a little bit of a complication but nothing major but then the after-care was absolutely terrible. You were supposed to get tested at certain intervals but little did I know that you are supposed to phone them up to ask them to book you in for your checks when I realised I hadn't had a check I phoned them up and said that I haven't heard about having my last check and they said well that was up to me to phone them and now it's gone over the date then I'd have to pay. I said I've got issues with my eyes and I really would like to check especially as there was a complication due in my surgery and they told me to go somewhere else, I would not recommend these for surgery due to the awful after-care.
Dear Lisa,Thank you for taking the time to share your experience. We're genuinely sorry to hear that youa€™ve been left feeling disappointed with the aftercare following your procedure.We strive to offer a comprehensive and supportive aftercare journey for every patient, and ita€™s concerning to hear that this wasna€™t your experience. Our post-operative care programme includes scheduled appointments at key milestones, and in some cases, we may ask patients to contact us directly to arrange follow-up assessments based on individual clinical needs.No patient should ever feel unsupported, and wea€™re sorry if there was any confusion around how to access your follow-up care. Wea€™d like to look into what happened in your case to ensure the appropriate support is offered.Please email us at [email protected] with your full name and treatment details so a senior member of our team can review this further and ensure the matter is resolved appropriately.Kind regards,Optical Express
All round great experience . Professional , friendly , reassuring staff from receptionists to surgeon. Calm atmosphere , premises clean , clear explanation at every level. I felt very well cared for
We're happy to hear that you had such a positive experience with our team, Christine. Thank you again for the great review!
I had Multifocal Lense replacement on 27/4/2025. I was initially seen in Truro, the Exeter, then Bristol. For post operation treatment I have been to Exeter, Plymouth and Truro. I am still have postoperative treatment for swelling at the back of the eye, a 1 in 400 risk, which is going well. The results are truly life changing for me. All staff have been well informed and professional. The risks were made abundantly clear to me prior to surgery so decisions I made were well informed. If you do go for Lense replacement be sure to listen, read the literature you are provided. And ask questions. This is a brilliant life changing experience. THANK YOU
Hi Dan. We're happy to hear that the multifocal lens replacement has been life-changing for you. Thank you for your review!
Went to Chelmsford for my treatment all staff were brilliant
Hi there, Peter. Thanks for taking the time to leave your feedback. We will be sure to pass on your kind words to our Chelmsford staff; I'm sure they will be thrilled to hear this. Thanks again, and take care.
I had a consultation for eye surgery recently and was thoroughly impressed with the entire experience. The process was smooth and easy from start to finish. Ryan, who conducted the consultation, was exceptionally professional and friendly. He made me feel comfortable and took the time to explain everything clearly, answering all my questions with patience and detail.The consultation was both informative and reassuring. I left feeling confident and well-informed about my options. Highly recommend to anyone considering eye surgery a€“ a great team and a very professional setup.
Hi Sandra, we're happy to hear that your consultation experience was smooth and easy. It's wonderful to know that you felt comfortable and well-informed about your options. Thank you for recommending us!
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Leading laser eye surgery provider with world class technology and offer lens surgery, cataract surgery, glasses, and contact lenses | Optical Express
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