Had lens replacement surgery here a ?6500 up until the time of surgery all good no complaints had the surgery a little bit of a complication but nothing major but then the after-care was absolutely terrible. You were supposed to get tested at certain intervals but little did I know that you are supposed to phone them up to ask them to book you in for your checks when I realised I hadn't had a check I phoned them up and said that I haven't heard about having my last check and they said well that was up to me to phone them and now it's gone over the date then I'd have to pay. I said I've got issues with my eyes and I really would like to check especially as there was a complication due in my surgery and they told me to go somewhere else, I would not recommend these for surgery due to the awful after-care.
Dear Lisa,Thank you for taking the time to share your experience. We're genuinely sorry to hear that youa€™ve been left feeling disappointed with the aftercare following your procedure.We strive to offer a comprehensive and supportive aftercare journey for every patient, and ita€™s concerning to hear that this wasna€™t your experience. Our post-operative care programme includes scheduled appointments at key milestones, and in some cases, we may ask patients to contact us directly to arrange follow-up assessments based on individual clinical needs.No patient should ever feel unsupported, and wea€™re sorry if there was any confusion around how to access your follow-up care. Wea€™d like to look into what happened in your case to ensure the appropriate support is offered.Please email us at [email protected] with your full name and treatment details so a senior member of our team can review this further and ensure the matter is resolved appropriately.Kind regards,Optical Express
