Review Time
Great staff, attentive and caring from the reception, the eye scan team, the optometrist....all the way through the pre op appointment, to the surgery and the post op appointment. On the day of the operation again all the staff in the surgery were fantastic. I was fully informed, they kept checking in with me and reassuring me. The op itself was quick, felt like 5 mins per eye. I would recommend this to any of my friends or family. Thank you Cardiff Optical express team!
It is fantastic to hear how happy you are, Katherine. As you know, hearing from other patients can be incredibly beneficial, so we appreciate you taking the time to share your experience with us. We're glad you would recommend us to your friends and family!
I had my consultation at Optical Express in Southampton and was looked after by Anita and Priya, who both conducted detailed examinations of my eyes and answered all of my questions. Both Anita and Priya were professional and friendly, putting my mind at ease and sharing their personal experiences of laser eye surgery. The whole experience was relaxed yet informative and I look forward to booking the next steps with Anita.
We appreciate you taking the time to share your experience at our Southampton clinic. We are so glad to hear that you felt at ease and well-informed during your consultation and look forward to seeing you again.
Yvonne and Shona at the St Enocha€™s Centre store are so helpful and every knowledgeable. Nothing is a bother for them and they take the time to explain everything to you and ensure that any questions you have are answered quickly
Hi there, Elaine. Thank you for taking the time to leave your review; we really appreciate it. We will be sure to pass on your kind words to Yvonne and Shiona; I'm sure they will be pleased to hear this. If you need anything else, please don't hesitate to reach out. Take care, and thanks again.
I was a very nervous patient.. but I am really happy I had lens replacement surgery. I was nervous just going for the assessment, but straight away I was put at ease by the friendliness and kindness of the staff at the Derby branch. Swati was so so kind and talked everything through with me and it all felt very thorough and efficient. Also Hayley, Ana and Sohail gave excellent customer service and Hayley gave me lots of reassurance explaining the procedure to me as well in detail, which really helped me. The Nottingham branch where I had the procedure done was really good. The nurses were really nice and on my surgery day it was reassuring to see Sohail and Hayley there too, which made me less nervous! The surgeon was excellent and I was asked to choose which music I would like in for the surgery, which I thought was really considerate. After care is also really good at the Derby branch, nothing is too much trouble and they were really happy to help in anyway (answering lots of questions!) I am really pleased with the results and will miss going into the Derby branch for my appointments!
Hi Anna, thanks so much for your review. It's wonderful that the team at the Derby and Nottingham branches made you feel comfortable and well-cared for. We're sure Hayley, Ana, Sohail and the teams in Derby and Nottingham will be thrilled to read this. If there's anything else you need, please don't hesitate to reach out.
Absolutely fantastic experience from start to finish with Optical Express. Every interaction with a member of the team was positive and reassuring from the initial consultation through to the surgical team and the post op care. Any questions I had were answered and explained fully and gave me peace of mind about the procedure. Finally the outcome after surgery has been nothing short of miraculous. Ia€™ve gone from barely being able to see any detail in my distance vision to better than perfect sight. Incredible.
It's fantastic to hear what a difference the surgery has made and to know you are enjoying your new vision, Andrew. We will be sure to pass your kind words on to the entire team; they will be thrilled to know how happy you are!
Amaan and ilaha were the best,they waited for me even after they closed the store!!! Highly recommended
We're so happy to hear that you had a great experience, and we appreciate you taking the time to leave us this wonderful feedback!
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Leading laser eye surgery provider with world class technology and offer lens surgery, cataract surgery, glasses, and contact lenses | Optical Express
