I was a very nervous patient.. but I am really happy I had lens replacement surgery. I was nervous just going for the assessment, but straight away I was put at ease by the friendliness and kindness of the staff at the Derby branch. Swati was so so kind and talked everything through with me and it all felt very thorough and efficient. Also Hayley, Ana and Sohail gave excellent customer service and Hayley gave me lots of reassurance explaining the procedure to me as well in detail, which really helped me. The Nottingham branch where I had the procedure done was really good. The nurses were really nice and on my surgery day it was reassuring to see Sohail and Hayley there too, which made me less nervous! The surgeon was excellent and I was asked to choose which music I would like in for the surgery, which I thought was really considerate. After care is also really good at the Derby branch, nothing is too much trouble and they were really happy to help in anyway (answering lots of questions!) I am really pleased with the results and will miss going into the Derby branch for my appointments!
Hi Anna, thanks so much for your review. It's wonderful that the team at the Derby and Nottingham branches made you feel comfortable and well-cared for. We're sure Hayley, Ana, Sohail and the teams in Derby and Nottingham will be thrilled to read this. If there's anything else you need, please don't hesitate to reach out.
