Review Time
Mohammad was absolutely brilliant at looking after me and kept on top of my specialist order really well!Little bit disappointed that I had such a long delay when I came for my initial eye test, but Mohammad kept me informed with what was happening and tried to rectify the delays as much as he could.
Thanks for sharing your experience Katie. Sorry to hear there was a delay, but it's good to know Mohammad was there to help. He'll be extremely pleased to read your post.
I had lens replacement at Milton Keynes optical express Norfolk house. I could not be happier with my experience. Laila is a credit to this group from start to finish Laila was so helpful and put me at ease. Andras is excellent to. My surgeon explained everything to me before surgery. The aftercare I have received is the best I could ask for. Thank so much Laila.
We appreciate your kind words and are so glad that our team made you feel comfortable, Jeremy. They will be thrilled to know how pleased you are following your Lens Replacement surgery!
What a wonderful experience Over the moon I never thought I would ever be able to see this good ever in my lifetime As soon as I walked in everybody was so welcoming Will Erin and Elli were so kind and put me at ease The medical team were amazing from the nurses to the surgeon I never thought I would ever be able to see this good Would not hesitate to use Optical Express again I recommend to anyone BRAVO '?Ÿ‘ ?'?Ÿ‘ ?
Hi there, Susan. We are thrilled to read how pleased you are with your results! We will be sure to pass on your feedback and kind words to all our staff at Cardiff; I'm sure they will be pleased to hear this. It's great to know the team made you feel so welcome and at ease. We do strive to make all our patients feel as comfortable as possible. Your recommendation really is invaluable, and we look forward to continuing this journey with you. If you do need anything else, please don't hesitate to reach out. Thanks again, and take care.
Disappointing and Misleading ConsultationI booked an appointment with Optical Express after being told that I was now a suitable candidate for laser eye surgery, despite being previously informed I couldna€™t have it due to wearing varifocals. I specifically asked for the earliest possible appointment due to work commitments and was given 9:10am. However, two days before the appointment, I still hadna€™t received any medical questionnaire. When I rang to chase it, I was told the earliest available time was actually 10am.I arrived at 9:30am and was left waiting until 10:02am, despite there being two optometrists and a receptionist on site. When I asked for some water, I was told there was none available a€” though eventually I was given a mug with a small amount.The initial examination was frustrating. I was told I wasna€™t suitable for laser eye surgery after all due to wearing varifocals a€” exactly the same reason I was told not to bother last time. I was also informed Ia€™d still need to wear glasses, making the entire appointment seem pointless.Despite having rearranged work and transport for this appointment, I continued with the consultation. The second optometrist then commented on my a€œbaggy eyelidsa€ ? and asked if I had considered Botox. As an aesthetic nurse who already has Botox, this came across as an inappropriate and obvious upsell.I was finally quoted a ?7,779 for lens replacement surgery a€” a completely different procedure than what I had originally enquired about.Altogether, this was a waste of my time and theirs. I left feeling frustrated, misled, and disappointed by the poor communication, lack of basic facilities, and upselling tactics. I would not recommend.
Hi Lindsey,Thank you for your feedback. We're sorry to hear that your experience did not meet expectations.We aim to provide clear, professional, and respectful service at every stage, and we regret if this was not reflected during your visit. Wea€™d welcome the opportunity to discuss your concerns in more detail a€” please contact our Customer Services team on 01236 795 010 or at [email protected] regards,Optical Express
Had cataract surgery in both eyes at the Nottingham branch. Very impressed with all aspects of the operation. Pre surgery information was very clear, the day of the operation went extremely well, with pleasant, professional staff. Aftercare is also very good. Can thoroughly recommend the company.
It is wonderful to hear about your happiness, Brian. We are thrilled to learn that you are satisfied with the results of your surgery and that you would recommend us!
Such a lovely experience at the opticians; 5/5 stars! a ? ?'? ? ?a ? ?'? ? ?a ? ?'? ? ?a ? ?'? ? ?a ? ?'? ? ?Nerissa was so nice. She was gentle and thorough when scanning my eyes, and Shafiqa the optometrist explained everything clearly and put me completely at ease. Sasha at reception was super friendly and welcoming, and another receptionist (not from the MK branch) was just as kind and helpful. I honestly had the best eye test Ia€™ve ever had and learned so much about my eye health. Thank you all for being so lovely! '?Ÿ’•
Wow! Milly, thank you for leaving your wonderful review of our Milton Keynes clinic. You're very welcome! We will be sure to pass on your kind words to Nerissa, Shafiqa, and Sasha; I'm positive they will be thrilled to read this! We are glad you felt so welcome and now better understand your eye health. We look forward to your next visit, and if you need anything else, please reach out at any time. Take care.
Reschedule my appointment with 48 hours of appointment to find out i had been charge a ?50. I booked another appointment within the 2 weeks, a family member had some bad news regarding health so cancelled my appointment on the 20th June ( appointment was 25th) to be told I would be charge another 50 pound. This company only care about money, I certainly wouldn't allow them to mess with my eyes uncaring company. Please go else where. Head office didn't care or the shop in chelmford Essex. Go some where else who cares.
Dear Lorraine,Thank you for your feedback. Wea€™re very sorry to hear that your recent experience with us did not meet your expectations.We understand that personal circumstances can change unexpectedly, and wea€™re genuinely sorry to hear about the difficult situation involving your family. Compassion and care are important values at Optical Express, and we regret that you feel this wasna€™t reflected in how your appointment was handled.To ensure fairness and availability for all patients a€” particularly in our most in-demand clinics and weekend time slots a€” we operate a non-attendance fee policy. This policy applies to all consultations scheduled for weekends across all clinics, and seven days a week in selected clinics (including Chelmsford). We share this information during the booking process and take card details to secure the appointment, although no charge is applied unless the consultation is cancelled, rescheduled, or missed within five days of the scheduled date.The consultation itself remains complimentary, providing it is attended. However, where short-notice cancellations or reschedules occur a€” even with a rebooking a€” the fee is applied to cover the lost appointment time and associated clinical resource.If you believe there has been an error in the application of this charge or you would like us to review your case in more detail, please reach out to us at [email protected]. Wea€™ll ensure a senior member of our team looks into it with care and urgency.We truly regret that this has impacted your trust in us and welcome the opportunity to make things right.Kind regards,Optical Express
I got Lasik in both eyes at the Belfast clinic. All staff were lovely and put me at ease. There was no pain at all. Highly recommend.
Hi Paul, we are delighted to hear that you are pleased with the results of your surgery and that you would recommend us!
Visited St Enoch branch & saw Shona & Yvonne. Both very helpful.
Hi there, Jules. Thanks for providing your positive feedback. We will be sure to pass on your kind words to Shona and Yvonne. I'm sure they will both be pleased to hear this. Take care.
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Leading laser eye surgery provider with world class technology and offer lens surgery, cataract surgery, glasses, and contact lenses | Optical Express
