Optical Express UK

Disappointing and Misleading

Disappointing and Misleading ConsultationI booked an appointment with Optical Express after being told that I was now a suitable candidate for laser eye surgery, despite being previously informed I couldna€™t have it due to wearing varifocals. I specifically asked for the earliest possible appointment due to work commitments and was given 9:10am. However, two days before the appointment, I still hadna€™t received any medical questionnaire. When I rang to chase it, I was told the earliest available time was actually 10am.I arrived at 9:30am and was left waiting until 10:02am, despite there being two optometrists and a receptionist on site. When I asked for some water, I was told there was none available a€” though eventually I was given a mug with a small amount.The initial examination was frustrating. I was told I wasna€™t suitable for laser eye surgery after all due to wearing varifocals a€” exactly the same reason I was told not to bother last time. I was also informed Ia€™d still need to wear glasses, making the entire appointment seem pointless.Despite having rearranged work and transport for this appointment, I continued with the consultation. The second optometrist then commented on my a€œbaggy eyelidsa€ ? and asked if I had considered Botox. As an aesthetic nurse who already has Botox, this came across as an inappropriate and obvious upsell.I was finally quoted a ?7,779 for lens replacement surgery a€” a completely different procedure than what I had originally enquired about.Altogether, this was a waste of my time and theirs. I left feeling frustrated, misled, and disappointed by the poor communication, lack of basic facilities, and upselling tactics. I would not recommend.

Date of experience: Mar 12, 2024