Review Time
Absolutely a brilliant team. Friendly. Made me feel comfortable all the way through the experience. Operation went well. Surgeon chatted all the way through the op to make it feel easier. Great experience. All the staff I was involved with were excellent. I would certainly recommend optical express for your eye surgery.
Hi Catherine, thank for the fantastic review. We are delighted to hear that you are pleased with the results of your surgery and that you would recommend us!
I had an appointment to discuss laser eye surgery, and I was very pleased with the experience. The staff were friendly and professional, and everything was explained clearly during the consultation. I felt comfortable asking questions, and the team took the time to answer them thoroughly. Overall, it was a reassuring and informative experience, and I now feel more confident about considering the surgery.
We appreciate the kind words Setayesh. It's always great to get this kind of feedback.
Amazing help by Sasha. My glasses were at Optical Express and for some reason I had given them an incorrect email id. Sasha went out of the way to contact me on phone and unite me with my reading glasses. Well done and fantastic customer service.
We're happy to hear that we could assist you with your glasses. We appreciate your positive feedback and are so glad you received fantastic patient care. Thank you.
An appointment was given to me without having to wait. Had thorough examination and referred for procedure immediately. Excellent service.
Thank you for sharing your experience with us, Ian. We will be sure to pass your kind words on to the entire team in the clinic!
Having submitted reviews previously and got absolutely nowhere with customer services, I now find myself going to the OCCS to get a resolution to my complaint.Optical Express simply do not care that their consultation versus results of surgery, do not match. It is clear that their ethical code is non-existent.DO NOT TRUST WHAT YOU ARE TOLD ON YOUR INITIAL CONSULTATION. Once they have your money they do not care about surgery outcome or aftercare.My eyesight is worse than before I had surgery and it's cost me a ?6k plus for them to ruin it.AVOID THEM AT ALL COSTS.UPDATE after response from Optical Express: interesting that you recommend a referral to the OCCS who are unable to negotiate a financial settlement. A 'clever' move by you to ensure you keep my payment for the 'botched job' you performed on my eyes.I have distributed an email on my work network which has been sent to in excess of 9500 people. I have received several replies from people who were considering a procedure with you. I'm glad to report that they are now looking elsewhere. You can 'refute' all you like. The number of negative reviews on Trustpilot speaks volumes for your level of service.No need to reply to this review as I have established just how hard-over you are on keeping my hard earned cash. I'm done with you apart from a final email to my expanded work network to warn as many people as I can of your ethics. Over 70,000 people will hear from me.
Hi Ian,Wea€™re disappointed to hear that you remain unhappy following your experience with Optical Express.We understand how important your vision is, and we regret that you feel the results of your procedure did not meet your expectations. Youa€™ve now chosen to escalate your concerns to the Optical Consumer Complaints Service (OCCS), which is the appropriate independent channel, and we will fully cooperate with their review process.We also strongly refute the suggestion that we do not care about patient outcomes or aftercare. Patient safety, informed consent, and clinical ethics are fundamental to everything we do, and these matters are clearly discussed during the consultation process.We remain committed to ensuring every concern is thoroughly reviewed through the proper channels and await the outcome of the OCCS investigation.Kind regards,Optical Express
I want to express my deepest gratitude for the life-changing experience Ia€™ve had.A special thank you to my surgeon, George Archontakis, whose expertise and clear guidance gave me complete confidence in the safety of the procedure. His professionalism, paired with Abigaila€™s constant reassurance, made all the difference in easing my journey.I also want to extend my admiration to the rest of the incredibly supportive team a€” Sharon, the dedicated Clinic Manager, and Monica and Rakesh, the skilled Optometrists a€” for their care, attentiveness, and encouragement throughout the process.Thank you all for helping transform my life!
Thanks for taking the time to share your experience Anita, and everyone at the clinic will be thrilled to read your post! We'll make sure we pass your kind words on to the team.
Had an eye test in St Enoch today with Shona. Everything went well with the test and the staff were very nice. Will be back in 2 years.
Hi there, Chris. Thanks for providing your positive review. We will be sure to pass on your kind words to our staff at St Enoch. We look forward to your next visit. Take care.
From my first consultation through to my laser surgery, everything has been fantastic. I have just had my post op check, and my vision is better than 20/20. To say im thrilled is probably an understatement. The whole team at Milton Keynes have been phenomenal. Thank you.
It's fantastic to hear that you have better than 20/20 vision Chris. Thanks for taking the time to share your experience with the Milton Keynes team.
My entire experience was great from the initial consultation to the surgery and the after care. I would highly recommend the clinic in Cambridge and the great staff who made me feel comfortable while waiting for the surgery
Hi there, Tanzim. Thank you for sharing your wonderful experience. We appreciate you taking the time to leave your amazing feedback. We're happy to hear that our Cambridge clinic's team made you feel comfortable and that you had a great experience from start to finish. We look forward to your next visit. Take care and thanks again.
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Leading laser eye surgery provider with world class technology and offer lens surgery, cataract surgery, glasses, and contact lenses | Optical Express
