Optical Express UK

4.3
4.3 from 323 Reviews and Ratings
Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.3

/
5

323 Reviews

5 Star
80%
4 Star
3%
3 Star
2%
2 Star
2%
1 Star
13%

Filtered Reviews

Filter Reviews

Review Time

Very worthwhile!!!

My experience with Optical express has been positive with a great outcome. The recent aftercare gives me confidence that I made the right decision to have my lenses replaced. Andras and Sasha at Milton Keynes resolved all of my question and queries, and were very professional and engaging

5
Date of experience: Aug 18, 2024

It's good to know you were well looked after by the team Andy. We'll make sure we pass on your kind words.

Mark Cozens
Natasha and Ahmed were exceptional

Natasha and Ahmed were exceptional throughout.

5
Date of experience: Aug 14, 2024

Glad to hear you enjoyed your visit to the clinic Mark. We'll pass this on to Natasha, Ahmed and the team.

10/10 TREATMENT AND SERVICE AT OPTICAL EXPRESS BIRMINGHAM :)

Had a fantastic experience with Optical Express. Absolutely lovely people from surgeon Dr Mughal to Optometrists Alia and Amir, surgical manager Owne Reception team - Sana and Tan and manager Lorna. All super stars. I now have 20/20 vision although I was scared it was the best decision I have made. Attention to detail and the personalised care provided has been exceptional. I highly highly recommend this company to anyone considering visual correction surgery.

5
Date of experience: Aug 07, 2024

Hello Balraj. We're so glad to hear about your fantastic experience and that you're enjoying your new vision, it truly is life changing! We'll be sure to pass this on to the whole team, we're sure they'll be thrilled to read. Thank you for highly recommending us!

Excellent help and proper guidance from

Excellent help and proper guidance from the staff. Everyone was very helpful. Specially Simran helped quickly to sort everything so quickly. Its highly recommended .

5
Date of experience: Aug 16, 2024

Hi there, Yogesh. Thank you for taking the time to leave your review. We will be sure to pass on your positive feedback to Simran and the rest of our staff at St Enoch; I'm sure they will be pleased to hear this. Your recommendation is invaluable. Thanks again, and take care.

Prabhleen Mann
I had Lasek surgery and the team was

I had Lasek surgery and the team was fantastic! The aftercare has been amazing and they are always on hand if I needed anything. Preeti has been amazing throughout! I saw her before my procedure and after and she has made me feel so at ease. Thank you to the whole team x

5
Date of experience: Aug 23, 2024

It is fantastic to hear how happy you are, Prabhleen, and we appreciate you taking the time to share your experience with us. We will be sure to pass your kind words on to Pretti and the entire team in the clinic!

Optical Express Derby

I really appreciated the fact that there was no hard sell from Optical Express. The benefits were explained but so were the risks and potential limitations. My surgeon took time prior to and on the day of the surgery to explain all the steps of the procedure so I knew exactly what to expect. What Ia€™ve been most impressed with is the advice and support Ia€™ve received from Hayley and Swati in the Derby clinic - their kindness and professionalism gave me the confidence to finally go ahead with the surgery, having wanted to do it for years and I cana€™t thank them enough.

5
Date of experience: Aug 02, 2024

Hi Katie, We're delighted to hear that you felt well-informed and supported throughout your journey. It's wonderful to know that our team in Derby helped you feel confident in your decision. Thank you for sharing your positive experience!

Friendly and Knowledgeable

The staff are so friendly and professional and made the visit quick and easy. They are clearly knowledgeable and thorough, giving a full check of not just eyesight but also eye health, lifestyle and other medical issues.

5
Date of experience: Jul 28, 2024

Thank you for your praise and kind comments about our team, Fraser. We are delighted to hear that you enjoyed your visit!

Excellent level of service at the

Excellent level of service at the Cambridge branch, very clear and thorough examinations and explanations

5
Date of experience: Aug 12, 2024

We'll make sure we pass this on to the team in Cambridge Mr Elden.

Friendly

Friendly, competent staff. Nothing was too much trouble, they did what they said they were going to do. The care is second to non, would recommend to anyone.

5
Date of experience: Aug 09, 2024

Thank you for your praise and kind comments about our team, Phil!

Worth the cost

The service was very good and after care was excellent.

5
Date of experience: Aug 01, 2024

Thank you for the wonderful review, Keith!

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Leading laser eye surgery provider with world class technology and offer lens surgery, cataract surgery, glasses, and contact lenses | Optical Express

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More