Review Time
Fantastic experience at Cambridge Optical Express. Very professional service and put me at ease with what the laser eye surgery entails.
We're glad you enjoyed your experience at Cambridge! It's great to hear that our professional service made you feel comfortable about your laser eye surgery. Thanks for your feedback.
Absolutely no complaints in every aspect and would highly recommend based on my own circumstances. The best service I could have asked for as regards surgery for my eyes.
Hi Kevin, thanks for your positive review and we look forward to you seeing you at your next appointment with us.
Throughout the process from initial consultation to final consultation felt I was in the hands of professionals and trusted them implicitly.Handbook explaining procedure was very informative and easily understood .
We're happy to hear that you felt well-cared for by our team, Alasdair. Please don't hesitate to reach out to us if there's anything more we can do!
I had my free Consultation Appointment today down Cardiff. I was given a lovely cup of coffee as soon as I arrived there. I was soon greeted by Christian. He led me to a room where my 4 Eye Scans began. We then went to another room to have another 3 Eye Scans. Christian was very patient with me with every single scan, explaining to me what to do, fair play to him. I wouldn't have had his patience. I then went on to see the Optometrist Sarah. She went through everything with me and we did an Eye Test. She was also very patient and explained things so I could understand everything. As it turns out I have dry eyes and also the start of Cataracts in both eyes. Lazer Surgery wouldn't be any good for my eyes unfortunately. I'd have to have Lens Replacement Surgery done .... And I'm all booked in. I cannot wait. I won't have to wear Glasses anymore for Reading. FIVE STARS for OPTICAL EXPRESS '?ŸŒŸ'?ŸŒŸ'?ŸŒŸ'?ŸŒŸ'?ŸŒŸ
Hearing from other patients can be extremely helpful, so we appreciate you taking the time to share your experience Nicola. We'll make sure we pass your kind words on to Christian, Sarah and the team, and we're looking forward to seeing you again soon.
Leeds Whiterose store.The free 90 minute consultation, scans and tests that you advertise are a con. I went for a consultation, I was in the room 5 minutes, no eye exam and no scans but was told I needed multifocal lense replacement at a cost of nearly 8k for both eyes. They tried to pressure me into agreeing to surgery without the necessary tests and without even knowing I was suitable. Not at all what you advertise.
Hi Melanie,We are disappointed to learn of your experience, which is not one shared by the vast majority of our patients. In order to aid our learnings from your experience we would like the opportunity to understand your concerns further. If and when convenient to you, please may you contact our Customer Services team via 01236 795 010. Alternatively, you can provide us with more information via email by sending it to [email protected] Express
From start to finish you are treated with such professionalism. Every member of the team are friendly and put you at ease. I couldn't fault the treatment I received. I would highly recommend Optical Express.
Thank you for your wonderful review and recommendation, Kerrie. We are thrilled to hear how happy you are!
Well organised team and great to learn about the procedure that would be done for the surgery on my Eyes. Having worn glasses from 13 years of age, and now 70 , Ia€™m looking forward to seeing the results. Great service by the Optometrist. Just got to make my mind up now
Hi there, many thanks for sharing your review of our clinic in Bolton, we are delighted to read about the great service provided by all the team. Thank you again for the great review!
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Leading laser eye surgery provider with world class technology and offer lens surgery, cataract surgery, glasses, and contact lenses | Optical Express
