Leeds Whiterose store.The free 90 minute consultation, scans and tests that you advertise are a con. I went for a consultation, I was in the room 5 minutes, no eye exam and no scans but was told I needed multifocal lense replacement at a cost of nearly 8k for both eyes. They tried to pressure me into agreeing to surgery without the necessary tests and without even knowing I was suitable. Not at all what you advertise.
Hi Melanie,We are disappointed to learn of your experience, which is not one shared by the vast majority of our patients. In order to aid our learnings from your experience we would like the opportunity to understand your concerns further. If and when convenient to you, please may you contact our Customer Services team via 01236 795 010. Alternatively, you can provide us with more information via email by sending it to [email protected] Express
