Review of Optical Express UK
Lack of communication is the reason I have scored 3 stars. My experience, taken in for the lens replacement 3 hours after appointment time, with no communication regarding the delay. This caused some nerves apprehension and irritation between the waiting patients.Happy with final results though.
Hi Renee,Thank you for sharing your feedback.I'm really pleased to hear that you're happy with the final results of your lens replacement a€” thata€™s ultimately what matters most. That said, I completely understand how frustrating it must have been to experience such a long delay without clear communication on the day.We know that uncertainty before a procedure can add unnecessary stress, and it's our responsibility to keep patients informed if things arena€™t running to schedule. Your comments have been shared with the clinic management team so that we can address how we handle delays more proactively moving forward.Thank you again for your honest feedback a€” and wea€™re genuinely glad to hear youa€™re happy with the outcome.Best regards,Optical Express