Sarah Trigg

Reviews

Review of Optical Express UK

I am so disappointed in the service

I am so disappointed in the service provided in Cardiff. My surgery was booked for this Thursday then I was contacted Monday late afternoon informing me I had to go to a last minute check up Wednesday afternoon and apologies for late notification. When I explained that I could only get there after 4pm due to work commitments they cancelled my surgery. I've organised my month around this, how can this be good customer service?

1
Date of experience: May 11, 2024

Hi Sarah,Thank you for sharing your feedback.Wea€™re sorry to hear about the inconvenience you experienced surrounding your surgery and the late notice of the pre-surgery check-up. We do understand how disruptive this must have been, especially when youa€™ve taken time to plan around your original surgery date.To ensure the highest standard of care and safety for every patient, ita€™s essential that all necessary clinical checks are completed in advance a€” and on occasion, this can mean short-notice appointments. That said, we always aim to give as much notice as possible and appreciate that this wasn't the case for you.Wea€™ve shared your comments with the Cardiff clinic team so they can review how this was handled and look at ways to improve the experience moving forward.If youa€™d like support rebooking or want to speak with someone directly about your case, please dona€™t hesitate to contact us at [email protected] with your name, date of birth, and a contact number.Kind regardsOptical Express

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More