I am so disappointed in the service provided in Cardiff. My surgery was booked for this Thursday then I was contacted Monday late afternoon informing me I had to go to a last minute check up Wednesday afternoon and apologies for late notification. When I explained that I could only get there after 4pm due to work commitments they cancelled my surgery. I've organised my month around this, how can this be good customer service?
Hi Sarah,Thank you for sharing your feedback.Wea€™re sorry to hear about the inconvenience you experienced surrounding your surgery and the late notice of the pre-surgery check-up. We do understand how disruptive this must have been, especially when youa€™ve taken time to plan around your original surgery date.To ensure the highest standard of care and safety for every patient, ita€™s essential that all necessary clinical checks are completed in advance a€” and on occasion, this can mean short-notice appointments. That said, we always aim to give as much notice as possible and appreciate that this wasn't the case for you.Wea€™ve shared your comments with the Cardiff clinic team so they can review how this was handled and look at ways to improve the experience moving forward.If youa€™d like support rebooking or want to speak with someone directly about your case, please dona€™t hesitate to contact us at [email protected] with your name, date of birth, and a contact number.Kind regardsOptical Express
