Review Time
I attended optical express Belfast 5th June 2025. I had an excellent experience. Procedure was over before I knew. All staff were very attentive and informative. I couldna€™t recommend it more.
Thank you for the great review, Patricia. We are delighted to hear you received such excellent care and that everything went smoothly!
All good and no pushy sales for extras on your glasses just the information you need to make a decision.
Hi there, Russell. Thank you for providing your feedback. We really appreciate you taking the time. We are glad we were able to provide you with information to help you with your decision. If you need anything else, please don't hesitate to reach out. Thanks again, and take care.
Really appreciated the explanations given for each step with the eye test by Shiona, and lot of help finding the right frame by Yvonne. Was at St Enoch centre.
Hi there, Beth. Thanks for taking the time to leave your review. We really appreciate your kind words and will be sure to pass them on to Shiona and Yvonne. I'm sure they will appreciate hearing your feedback. We look forward to your next visit. Thanks again, and take care.
I wished I had never had lens replacement surgery ar the crossways dartford kent my eyes are much worse and Ia€™ve been I constant pain ita€™s been over 3 months and no further treatment has been offered Beverley Cannings Charing kent
Hi,We are sorry to learn of your dissatisfaction, which is not a view shared by the vast majority of our patients. If you would like to discuss your concerns with a member of our Clinical Services team, you can call us on 0141 222 3933. Alternatively, you can provide us with more information via email by sending it to [email protected] RegardsOptical Express
Optical express Lincoln helped me on my way to laser eye surgery at the Nottingham branch by offering all the advice and guiding me through the steps required. They also make a good cuppa and honest straight up conversation. Yes ita€™s expensive and Ia€™m not rich, but this was such a good decision to go ahead with the procedure.
Thank you for the wonderful review, Will. It's great to know you feel it was a good decision and that you are enjoying your new vision. We look forward to seeing you again!
Everyone one was really good with me at the Nottingham branch i was so nervous . Yet they took there time to talk with me and keep me calm . Only think I was disjointed in was the waiting time to go down 4hrs over my booked in appointment. But I do not retreat haven it done . Day 4 and my eye sight is so clear
Thanks for the kind words Mr Morton, and it's fantastic to hear how happy you are. If you need anything moving forward, please don't hesitate to let us know.
My mother had lens replacement surgery at Optical Express and it has been nothing short of a nightmare. She paid over a ?5,000 and was promised improved vision and long-term results. Instead, shea€™s been left with halos, gritty eyes, and blurred vision a€” all of which have significantly affected her quality of life.Whata€™s worse is the complete lack of aftercare. She was promised follow-up appointments, treatment options, and support a€” yet every call was either ignored or met with empty promises of someone "calling back." Months have gone by, and her symptoms are dismissed as a€œnothing being wronga€ ? when clearly something is. It feels like she was misled into the surgery and then abandoned once the payment was made.This experience has caused a huge amount of distress, both physically and emotionally. For a private company that advertises premium service, the customer care has been absolutely appalling.We are now being forced to escalate this further a€” through official complaints, regulators, and possibly legal channels a€” just to get answers and proper care.I would strongly urge anyone considering Optical Express to be extremely cautious and to thoroughly research not just the procedure, but the realistic outcomes and level of support they offer afterward. Sadly, our experience has been nothing like what was promised.
Hi Laven,Thank you for your review. Wea€™re sorry to hear that your mother feels her experience has not met expectations, which is not one shared by the vast majority of our patients. Thousands of people each week choose Optical Express for their eye care, and the overwhelming majority report excellent clinical outcomes and high levels of satisfaction.That said, we take all feedback seriously a€” particularly where a patient feels theya€™ve not received the level of aftercare they anticipated. Wea€™d welcome the opportunity to review your mothera€™s case in full and ensure she receives any appropriate clinical support moving forward.Please contact us at [email protected] with her full name, date of birth, and treatment details so that a senior member of our team can investigate and respond directly.Kind regards,Optical Express
They have a really helpful and welcoming reception team, and my optician Rebecca was very thorough and was happy to spent as long as was needed to resolve my slightly problematic issue.
Thank you for the great review, Andrew. We are delighted to hear you enjoyed your visit and received such excellent care from Rebecca!
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Leading laser eye surgery provider with world class technology and offer lens surgery, cataract surgery, glasses, and contact lenses | Optical Express
