Review Time
I came for consultations in the Canary Wharf Branch and was very happy with how professional the staff assisted. Valerie and Winifred especially.
We appreciate your wonderful review and high star rating! We're happy to hear that you were pleased with the professional assistance provided by our Canary Wharf staff.
I had a consultation at the Optical Express in Southampton (The Avenue) for laser eye surgery and I will write another review after my surgery too. Since becoming an adult, this is the first big purchase/decision Ia€™ve made for myself and I do not regret it one bit. My patient advisor was Anita, with the optometrist Priya also helping me and they were incredibly supportive and patient. They both answered any questions I had, with great detail, enthusiasm and empathy; my nerves were calmed and they were accommodating the needs that they could for me. Thank you Anita, Priya, reception, management and the Optical Express Team!
Hi Ava, thank you for the wonderful review. It's great to hear that you felt supported and found your consultation to be so enjoyable! Anita, Priya, and the whole team will be thrilled to know how happy you are!
James and Suleman saw me, both fab guys and gave me concise and informative check ups.Much appreciatedSeb
Thank you for your wonderful review Sebastian. We'll be sure to pass this over to James and Suleman, we're sure they'll be thrilled to read!
Really friendly and very clear about procedure. Very smooth and easy procedure with brilliant results. Never seen this clearly even before I started to lose 20-20 vision years ago
We're happy to hear that the procedure was smooth and easy, with brilliant results. It's great to know we provided clarity about the process. Thank you for your feedback.
I called on a Monday and booked in for a consultation for laser surgery on Friday of the same week. I then received sales calls every day asking the same sales questions and data collecting. After 3 calls I lost confidence in this company and politely said please cancel my appointment as I felt a medical company should not be this pushy..I have now been charged a ?50 for a cancelled appointment. I think this shows how unprofessional and uncaring this company is, they just want to sell. Sell, sell...
Hi Dan,We are disappointed to learn of your experience, which is not one shared by the vast majority of our patients. In order to aid our learnings from your experience we would like the opportunity to understand your concerns further. If and when convenient to you, please may you contact our Customer Services team via 01236 795 010. Alternatively, you can provide us with more information via email by sending it to [email protected] Express
really happy with every part of the process, and strangly when i went for the first appointment at harley street, their were no signs up inside for directions, and a lady came out from the other side, and kindly showed me where to go, to my surprise was the very surgeon sonia who would do the lense replacement surgery, she was a no nonsense surgeon and did an excellent job really swift, i seriously cannot fault any of the staff, my eye sight now is even better than 20/20, which i did not know you could get better than that but apparantly you can, so really i could not be happier, i highly recommend them,
Hi James, we're delighted you were pleased with your experience and the outcome of your procedure. It's wonderful to hear that our team made such a positive impact and that you have received such excellent care!
I had Chloe guiding me through my scans and made sure I was aware of the procedures and was very professional in her manner. Overall the experience was fantastic!
Hi there, Pat. Thank you for taking the time to leave your review. We will be sure to pass on your kind words to Chloe. If you need anything else, please don't hesitate to reach out. Thanks again and take care.
After 10+ years of wearing glasses I decided to take the plunge and get laser eye surgery. The staff in the Cambridge branch were amazing and so helpful. They all made me feel at ease and answered every question. On the day the surgeon was so calming and the whole team made me feel relaxed. Great experience
Hi there, Chris. We really appreciate you taking the time to share your experience. It's wonderful to hear that the team in Cambridge was amazing and made you feel comfortable. We do strive to make all our patients feel as comfortable as possible. If you need anything else, please don't hesitate to reach out. We look forward to your next visit. Thank you.
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Leading laser eye surgery provider with world class technology and offer lens surgery, cataract surgery, glasses, and contact lenses | Optical Express
