Review Time
Very happy with my surgery done in Dartford clinic specialist dr S Ekram very skilled did excellent job for both my eyes with trifocals lens replacement I recommend very happy free from my glasses now nearly 1 month post operation.
Hi there, Alma. We're thrilled to hear about your experience and successful lens replacement treatment in our Dartford clinic. Thank you for recommending us; we appreciate your feedback, your review really is invaluable and if you need further assistance, please don't hesitate to reach out. Take care.
Right from the very first contact everyone I have spoken to has been so helpful and friendly. At my first visit everything was explained very clearly. I was very impressed with the range of super equipment they had. I had my cataracts removed at a different branch from where I had checkups, so I was nearer my daughter, and it was clear the communication between branches was excellent. The operation itself was pain free. I was quickly put at ease and all the staff so friendly and professional. I now have 20/20 vision and can drive again '?Ÿ˜…I wouldna€™t hesitate to recommend Optical Express to anyone needing cataract surgery.
Hi Meg, We appreciate you sharing your experience. It's great to hear that you found our team helpful and friendly, Thanks for you positive review.
From the first appointment to the last I had exceptional care. The outcome of my cataract surgery was even better than I expected. All staff were very caring and friendly. The aftercare I received was excellent and made the whole experience stress free.
Thanks for taking the time to share your experience Sandra, and it's great to hear that you were well looked after by the team in Glasgow.
The staff are very helpful and friendly and make the experience very pleasant
Hi there, thanks for providing your feedback. We will be sure to pass on your kind words to our staff at our Inverness clinic. I'm sure they will be thrilled to hear this. We are delighted to read how pleasant your experience was. Take care.
13 months on from my first treatment Ia€™m still waiting for the All Clear to get glasses where the procedures have not produced 2020 Vision. Would definitely have benefited from having an allocated caseworker to move my case along 15 months is a little bit over what was projected.3 June 2025. Responded to the number left in Optical Express response to my review but whenever I have contacted head office their response has been the same they dona€™t know who is dealing with it. They are not available and will be emailed with no indication of response time back. Being polite and business like has not produced any positive responses so I am just left to Express my true feelings. No one at head office gives a damm. They are very good at saying they care and targeting their response to anyone who is interested in a new service but to those they have failed again and again there appears to be little if any hope - like it or lump it!!Cheers Optical Express you have totally destroyed my faith with youa€™re repeated broken promises
Hi Paul,a€œWe are sorry to learn of your dissatisfaction, which is not a view shared by the vast majority of our patients. If you would like to discuss your concerns with a member of our Clinical Services team, you can call us on 0141 222 3933. Alternatively, you can provide us with more information via email by sending it to [email protected] Express
I had an urgent problem. They arranged an early appointment. I have seen the optometrist many times (alia). She is consistently excellent and thorough. Instills confidence. Very caring - excellent service. Will have laser treatment in 4 days.
Thank you for taking the time to share your experience with us, Les. We greatly appreciate your kind words and will make sure to pass this feedback on to Alia and the entire team. We look forward to seeing you again very soon!
Simrin was very helpful today with helping me with replacement eye glasses wonderful service. At optical express St enochs centre Glasgow.
Hi Mohammed, thank you so much for taking the time to share your experience with us. Simrin and the entire team in the clinic will be thrilled to hear how happy you are!
Had an excellent appointment visit with Optical Express my eye test's were carried out very professionally by Nerissa very confident and very professional customer/patient care was constantly shown giving me a very relaxing experience. Thank you so much, I'm very happy. Sue
It's great to hear you're happy with the service Sue. We'll pass your kind words on to Nerissa and the team.
Absolutely awful from start to finish at the Birmingham branch. Even my first visit I had my reservations as all they seem to wanted was to get me booked in, no personal touch, and youa€™re in the consultation for a long time!! After stupidly deciding to go with them, I then had to call them several times to pay my deposit, yes why am I chasing them, clearly not interested in my business, so agin red flag! So I thought Ia€™d give them the benefit of the doubt and wait to speak to the surgeon, and that I did and after speaking to the surgeon I cancelled my appt! again no personal service all he wanted me to do was sign the disclaimer! Red flag again! Then to add insult to injury I call to cancel and get my refund back, office manager said he would put the cancellation through and issue my refund, 7 days later hea€™d done neither!! Yet again I had to ring the Birmingham branch 3 times to ask someone what was going on with my cancellation as I was still receiving text messages to say my operation was going ahead after I had cancelled it!! And as if it couldna€™t get worse 28 days for your refund to go through!! Absolute disgrace!! Glasgow office (I think ita€™s the Glasgow office) have been amazing as ita€™s them who pick up the phone when Birmingham dona€™t, they certainly need to teach the Birmingham office a thing or two!! Pick some where else, therea€™s plenty more companies out there who want your business and can offer good service!
Dear Stephanie,Thank you for your review.Wea€™re disappointed to hear that your experience at our Birmingham clinic didna€™t meet your expectations. While many patients value the efficiency and thoroughness of our consultations, we understand that every patienta€™s experience is personal a€” and ita€™s clear that certain aspects of your journey fell short of what we aim to deliver.We expect every clinic to operate to the same high standard, and your comments about communication and the refund process will be reviewed in detail with the relevant teams to ensure expectations are being met and followed through. The feedback about our national contact centre team is appreciated and has been passed on.If you would like us to follow up directly or provide clarity on the status of your refund, please get in touch via [email protected] with your name, date of birth, and a contact number.Kind regards,Optical Express
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Leading laser eye surgery provider with world class technology and offer lens surgery, cataract surgery, glasses, and contact lenses | Optical Express
