13 months on from my first treatment Ia€™m still waiting for the All Clear to get glasses where the procedures have not produced 2020 Vision. Would definitely have benefited from having an allocated caseworker to move my case along 15 months is a little bit over what was projected.3 June 2025. Responded to the number left in Optical Express response to my review but whenever I have contacted head office their response has been the same they dona€™t know who is dealing with it. They are not available and will be emailed with no indication of response time back. Being polite and business like has not produced any positive responses so I am just left to Express my true feelings. No one at head office gives a damm. They are very good at saying they care and targeting their response to anyone who is interested in a new service but to those they have failed again and again there appears to be little if any hope - like it or lump it!!Cheers Optical Express you have totally destroyed my faith with youa€™re repeated broken promises
Hi Paul,a€œWe are sorry to learn of your dissatisfaction, which is not a view shared by the vast majority of our patients. If you would like to discuss your concerns with a member of our Clinical Services team, you can call us on 0141 222 3933. Alternatively, you can provide us with more information via email by sending it to [email protected] Express
