Optical Express UK

Don't do it

I had a consultation with Optical Express at their skin clinic in Canary Wharf. I was very impressed by the detailed information provided about lens replacement surgery. I was informed that the procedure would take place at their Harley Street clinic in central London. They explained that my natural lenses would be removed and replaced with synthetic ones, and that I would then have 20/20 vision. It all sounded fantastic.After a few follow-up calls from Optical Express encouraging me to go ahead, I decided to proceed with the surgery. Unfortunately, this turned out to be a big mistake.The day after the operation, I contacted them to report black crescent shapes in my vision. I was told not to worry a€” that the brain needs time to adapt to the new lenses, and that this should settle within 4 to 6 weeks.At my one-month follow-up, I explained that the crescents were still very noticeable and concerning. Once again, I was reassured that they would eventually disappear. However, now two months on, the crescents are just as prominent as they were on day one. There has been no improvement at all.At my most recent appointment, I was told that if the issue doesna€™t resolve, they could remove the lenses and replace them with different ones a€” but that I would then need reading glasses. This suggestion is unacceptable to me. I would not risk another surgery on my eyes, and now Ia€™m left not knowing what to do next.I was never warned that this could happen. I paid a significant amount of money to swap one vision problem for another. These crescents create a strange and disorienting sensation a€” almost like being light-headed a€” and they are constantly present.Based on my experience, I would not trust this procedure. If I had known what the outcome would be, I would never have gone through with it.

Date of experience: May 27, 2025