Overall experience was very good and surgeon was brilliant to the point of saying my eyes were not ready to have surgery yet, maybe another 5 years. So it was cancelled BUT - be aware that they take a deposit, mine was a ?1000. THEY SAY IT TAKES 28 DAYS TO GET A REFUND, SHOCKING.
Hi Shaun,Thank you for your review. Wea€™re pleased to hear that your overall experience was positive and that you found your consultation with the surgeon helpful and informative. Our clinical teams are committed to ensuring patients receive the right advice a€” even if that means recommending treatment at a later stage, as was the case for you.With regard to your deposit, having reviewed your records, I can confirm that your refund was processed on 6th June 2025. While funds leave our account immediately, it can take up to five banking days for them to appear as available in your account, depending on your banka€™s processing times.We understand that waiting for a refund can be frustrating. Our cancellation and refund policy does state that refunds can take up to 28 working days in total to allow for all necessary checks and processes to be completed. That said, we expect your refund to appear shortly a€” if it hasna€™t already.If youa€™ve not received it after five full banking days, please contact us at [email protected] so we can follow up on your behalf.Kind RegardsOptical Express
