Following an online inquiry Optical Express phoned me at work ,I work nights arranged for follow-up call for afternoon, voicemail left at 11.35 just silence ,text message Optical Express are trying to contact you,I then phoned to complain of the lack of professionalism and couldn't hear the female due a lot of noise of people talking loud over each other in a call centre ,and still never got a quote fro eye surgery
HI,Thank you for taking the time to share your experience, and we're sorry to hear that it fell short of expectations.We understand how frustrating it can be when communication doesn't meet the standard you expect, particularly when youa€™ve taken time to engage with us around a busy work schedule. We apologise for the missed follow-up, the unclear voicemail, and the background noise you encountered during your call.With regard to your request for a quote: wea€™re unable to provide pricing until a patient has attended one of our complimentary refractive consultations. This is because treatment options and costs vary depending on your clinical needs, which can only be assessed by one of our expert clinicians.Wea€™d really value the opportunity to support you properly. If youa€™re willing, please contact us at [email protected] with your full name and contact details, and wea€™ll ensure a member of our team arranges a consultation at a time that works for you a€” with clear and respectful communication throughout.Kind regards,Optical Express
