Ur

3.5
3.5 from 496 Reviews and Ratings
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Average Rating

3.5

/
5

496 Reviews

5 Star
49%
4 Star
14%
3 Star
5%
2 Star
5%
1 Star
27%

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Review Time

Payment problems but all resolved to my satisfaction eventually.

I sold my iPhone to this company on the 22nd may, I was quoted a high offer online which was then altered to under half of that. I accepted the offer as I couldn’t be bothered to have it back and send to other companies, it seems that that was my first mistake as others have said they declined the offer and were quoted more, I was disgusted to read that and to realise I could have got more by declining the original offer. I was quoted 3-7 working days for the payment. As you can probably guess we’re now on day 8 and despite two emails one which has gone unanswered I still haven’t received my money. As a standard bank transfer takes no more than 3 days it’s obvious that my payment hasn’t even been issued yet. I have asked for my phone back, whether that will happen or not I’m not holding my breath.*** EDIT a lovely lady called Lucy rang me earlier, apologised profusely for the delay in payment and also for the low price offered for my phone. She very kindly reviewed the offer for me and offered a new price which I gladly accepted. The money was also paid into my account within 20 minutes. I’m very happy with the service I received from Lucy ***

3
Date of experience: Mar 21, 2025
Bought iPhone 14

Bought iPhone 14. Very happy with it. Wendy very helpful

5
Date of experience: Apr 09, 2025
Cowboy conning lying thieving company

Disgusting company and a con and a rip off. PLEASE DO NOT USE this cowboy company. Sent my phone in its original box a day after a new screen fitted. Offered ?20 with an explanation that battery was only 79% and screen was scratched. It was a brand mew screen with the film still on it. They returned phone not the box which is mine so thats THEFT. As soon as i say bad review they call asking me not to out a bad review on. A cowboy conning company who will now ne reported for theft of MY property.So please AVOID AT ALL COSTS Saw your reply. Your such a liar as took elsewhere and sod all wrong with it so like i say a lying cowboy company that cannot ne trusted that kept my box. A thieving company who i have reported to the Police. Please everybody AVOID

1
Date of experience: Apr 02, 2025
Awful

Awful, they rejected my phone (in their rights) then sent it back to be using Royal Mail. Royal Mail lost it but 6 weeks later I’ve still not got my phone back or compensation from Royal Mail even though I filled out a billion forms, contacted these guys and put in a police report like they asked me to. Royal Mail were awful but these guys aren’t really great in helping resolve it

1
Date of experience: Apr 03, 2025
I was recommended to buy my phone from

I was recommended to buy my phone from you, I wasn't disappointed. I was happy with the price and the quality of my phone. Would definitely recommend!!

5
Date of experience: Apr 08, 2025
Great service

Great service. Speedy delivery

5
Date of experience: Apr 03, 2025
adeoti adedotun
Product was good and delivery was nice

Product was good and delivery was nice

4
Date of experience: Mar 24, 2025
Phone was delivered early ??

Phone was delivered earlier than expected. The screen was more scratched than expected, but put a new screen saver over this. Bottom left corner was damaged. However bought a silicon phone case, so no one would know. Very happy overall as so much cheaper to buy reconditioned and environmentally better. Powerful, fast, great battery life.

5
Date of experience: Mar 30, 2025
I had an issue with not being paid

I had an issue with not being paid , I tried to contact in the end Lucy helped me out she was very helpful and got it paid straight away and gave me a gift to say sorry . Thankyou Lucy .

4
Date of experience: Mar 24, 2025
Good device

The phone was in good condition

5
Date of experience: Mar 27, 2025

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