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I purchased a single course during a promotional offer, but without my knowledge, I was automatically charged $251.60 AUD for an annual Domestika Plus membership. I never intended to subscribe, never used any Plus benefits, and contacted support immediately to request a cancellation and refund.I later discovered that this has happened to dozens of people, many of whom report the exact same issue. Domestika is clearly not being transparent about the conditions of these purchases, and this feels more like a deceptive business practice than an isolated mistake.So far, I’ve received no helpful response from their support team, and I’m seriously considering disputing the charge with my bank if I don’t get a refund.If this is not resolved, I will also report this practice to consumer protection authorities, because it’s unacceptable to mislead users into high-value recurring charges.I’m writing this to warn others: be extremely careful before buying anything on Domestika.
I want to share my experience to help others make informed decisions. I purchased a course from Domestika for €0.99, thinking it was a simple, one-time course purchase. Without realizing it, this also enrolled me in Domestika Plus, which charged me €200 automatically after 30 days.While the Domestika team declined my refund request, citing their terms of use, the subscription was not clearly communicated during the purchase process. After researching, I found that many others have had the same issue, which suggests this is not an isolated case but a recurring problem.To be clear, the quality of the courses and the creators is excellent—my issue is not with the content but with the marketing practices, which I believe are misleading and seem designed to enroll users in subscriptions without fully informed consent.I highly recommend reading the fine print carefully and checking the 1-star reviews here on Trustpilot, where many users describe similar experiences. For those based in the US or Canada, it might also be worth filing a formal complaint with the Better Business Bureau (BBB) to bring more attention to this issue.I hope Domestika improves the transparency of its subscription offers in the future.
Hi lovely people.One star, merely because I have to choose a number. Domestika deserves none. I will be updating this comment with my experience with loosing 205€ in a single charge made -secretly- from my bank account — without any type of notification thereof. Domestika disregards EU consumer law (European Consumer Centre (ECC-Net)), which also outlines that all EU based users have a 14 days right to request a full refund. Domestika has ignored with either no response or vague generic responses – further suggesting that the whole setup of profiteering on people's forgetfulness, while secretly billing you, is by design. I only found out coincidentally because I looked at my EU bank account on the day.In length of this, Domestika appears to be circumventing the European Union VAT, by obfuscating currency used for charging; and who their target users are outside of the US, by charging in USD and Pounds; knowingly to EU based users/citizens.The service was not and will not be used by me.Yet, 205€ was -secretly- withdrawn from my EU bank account. With vague responses from Domestika denying refund despite clarifying and politely asking multiple times and on the day of billing. -I even substantiated to Domestika recently undergoing surgery, which adds to the problem of loosing this kind of money, not to forget; for something you haven't used.The 14-day right is a statutory right in EU and cannot be overridden by internal policy. To EU based users in similar situation. You have rights: report Domestika to ECC-Net and do not give in to the generic and purposefully vague communication or confusing currency. Take screenshots, and document your experience and timely written concerns. (*Careful contacting them via their web form, because in their email response to you they exempt your original message. Also a red flag.)Domestika appear fraudulent, and to be operating non-compliant with EU law, which could mean penalties from the EU Commission. So report it, it's straight forward.I will be warning the design community around me, to look for decent learning services, that actually care about who they do it for.
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