Review Time
Booked a swim time for 50 minutes at 1:20 pm on a Sunday for me and my family. I arrived to find it absolutely heaving. It was a hot sunny day but this was ridiculously over crowded. No space in the outside pool for us to have a family swim. We only went to this centre because of the outdoor pool. The one lane for familya??s was crazy busy. Im assuming that people stay over the allocated 50 minutes. There has got to be a way of monitoring this. Other places give different coloured wristband so when your slot is up you leave. There was no point having the current booking system, ita??s pointless. The family changing facility and disabled changing rooms were out of order. I am disabled so had to go up and down slippery stairs to get to the changing rooms. We spent a ?27 for the four of us. Total waste of money, we stayed for 15 minutes. I will not be recommending or using this place again.
I had a few issues with the booking app and getting my details sorted but the staff on the front desk were really helpful and friendly in getting it sorted. Gym was really easy to use and at no time did I feel uncomfortable.
Hi l am not having good experiences. I booked on with over a week ago and still haven t been able to book anything. Unfortunately l had a change over my phone for new one and lost my emails with my ID s and passwords, l have asked for help someone was supposed to ring me ,but no one did, l asked again am still waiting for my phone. Could someone help me or l ll have too cancel. Very frustrated
My membership at Rainbow has suddenly gone up from a ?37 to a ?56 with no warning . Emily from customer service has been able to help me to bring back my price to normal. Shea??s been so helpful and supportive I couldna??t wish for a better experience. Thank you so much Emily - you definitely deserve a pay rise x
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