Review Time
The telephone advisor Joseph was brilliant. Very helpful, not robotic. Very clear with his explanations. He has made it a tad bit more easier for me by typing up on an email the exact way to retrieve a refund. When your brain is fried and ita??s the end of the working day the last ting i want to do is think for myself and figure out how not get it wrong.
Great customer service when joining such helpful staff made joining easy and straightforward, great facilities at Heworth Leisure Centre immaculately clean, pool is fantastic and had a lovely induction experience at the gym with a gentleman my only criticism is the reception staff could be a little more friendly otherwise it would have been a five star from me
I am extremely disappointed with our experience at this swimming pool. Both my partner and I visited twice, and after the second visit, we developed severe allergic reactions.The next morning, we both woke up with intense redness, itching, and rashes across our arms, face, and torso. My skin began peeling, and my partner developed large red patches on his stomach. These symptoms have now persisted for 5 to 6 days and have not improved despite our efforts to treat them.We have never experienced anything like this at any other pool. This raises serious concerns about the water quality, chemical levels, and hygiene maintenance at this facility.I strongly urge the management to conduct an immediate inspection of the poola??s water treatment process. This is not just a minor issuea??ita??s a public health risk, and other swimmers may also be affected without realizing it.We will not be returning unless there is a clear explanation and corrective action taken. I hope this review encourages greater attention to safety and cleanliness for all future customers.
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