Better

4.1
4.1 from 456 Reviews and Ratings
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Average Rating

4.1

/
5

456 Reviews

5 Star
64%
4 Star
11%
3 Star
7%
2 Star
5%
1 Star
12%

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Review Time

Racism

I have read the reviews online regarding racism at this gym and after going there today and being subject to it myself Ia??m absolutely disgusted. We were swimming and got told to move to the slow lane as we werena??t going fast enough however our lane was empty and the other lane was too crowded. After this somebody joined our lane and proceeded to swim in the wrong direction mean that he kept bumping into us. After awhile we got fed up and decided to leave.I went to the lady on duty to inform her of this man and she told us that we were swimming in the wrong direction when I know that we werena??t. She then proceeded to say that we shouldna??t be swimming here if we cana??t adhere to the rules however I was trying to tell her that we were following the rules but he wasna??t. It was very evident that she was siding with him based on the colour of his skin just from the way that she was speaking to us and it was very very humiliating.

1
Date of experience: May 01, 2025
Good in parts but needs improving

The pool is not bad but for older folk too often the water is cold and the changing cubicles not as clean as they should be.I do aqua aerobics and there are two very good instructors - Karen and Gideon.The receptionist Lamia is very charming and helpful. There is a cafe but for what it is, it is expensive.

3
Date of experience: May 06, 2025
My son moved to London to work

My son moved to London to work, and joined the center. He does a class with Sean, and said that it's absolutely brilliant. Sean is professional, and passionate about his role. My sons fitness levels are at a peak. Good facilities, friendly staff, 5 stars

5
Date of experience: Apr 25, 2025
Sharon Watts
Always very clean which is very positive

Always very clean which is very positive

4
Date of experience: May 05, 2025
signed up for young persons gym

signed up for young persons gym membership.. the form says I need to upload proof of age.. when you upload it you just have option to prove you are a pensioner. So I uploaded young persons bus pass.A day later it says its rejected.I uploaded the passport and the next day it says its accepted and an invitation to the induction which starts 2 mins after the email was sent.Next day I get another email saying the passport is rejected.In the mean time the membership started 4 days ago and I cant use it. Could at the very least start the membership once the proof of age has been accepted.

2
Date of experience: Apr 14, 2025
I had an issue with my GLL membership

I had an issue with my GLL membership and Mustafa sorted it out for me straight away - great service - quick and efficient thank you

5
Date of experience: May 06, 2025
Friendly Environment

The staff are really good with communication and have helped my areas of confusion which has made it easy for me to ease into this centre. It is a safe and friendly environment to get work done.

5
Date of experience: Apr 20, 2025
Gym experience

Great location. All machines are in great condition, and staff are all very helpful

4
Date of experience: May 02, 2025
Caroline Bennett
Great customer service

Great customer service, very nice facilities

5
Date of experience: May 01, 2025
Great class by instructor Andy really

Great class by instructor Andy really enjoyed his pilates and aqua fit. Great staff in general at the centre. Temperature in the changing rooms need attention and smell in the shower area unpleasant.

5
Date of experience: Apr 30, 2025

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