Ur

3.5
3.5 from 496 Reviews and Ratings
Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

3.5

/
5

496 Reviews

5 Star
49%
4 Star
14%
3 Star
5%
2 Star
5%
1 Star
27%

Filtered Reviews

Filter Reviews

Review Time

I got my money and customer service was

I got my money and customer service was awesome.

4
Date of experience: Feb 05, 2025
Very good quick service

Very good quick service. Phone in A1 condion very pleased.

5
Date of experience: Feb 03, 2025
On time delivery

On time delivery. Phone in excellent condition as advertised

5
Date of experience: Feb 01, 2025
Don’t expect to get what you were initially offered and don’t expect payment in a hurry

Let me tell you how your experience is going to goYou’ll get a great price online and send them your phone.They’ll receive your phone, tell you it’s scratched and half their offer.You’ll decline the offer and ask for your phone back. They’ll revise their offer and you’ll accept because you can’t really be bothered dealing with another company. You’ll get an email saying the payment has been processed, expect the cash in 3-7 working days and your order will be closed. You’ll email them on day 7 and they’ll reply saying it will take 24 hours to appear in the bank.You’ll call them on day 8 - they’ll tell you the payment is waiting to be approved (it was never processed at the point the order was closed after all). They’ll promise the money will be with you today. It won’t be. You’ll call them on day 9 - they’ll tell you the payment is still waiting to be approved (it wasn’t processed on day 1, it wasn’t even processed on day 8). Stay tuned to find out if the money arrives today. Update.money arrived on day 9, very quickly after check review review was posted.

1
Date of experience: Jan 26, 2025
Great service by Tom “Leaf” Lea who is

Great service by Tom “Leaf” Lea who is an all around sound guy with excellent knowledge on dogs on telly - thanks!

5
Date of experience: Jan 17, 2025
Avoid at all cost

Avoid at all cost, Same as more than a fair few on here they offered nearly ?300 then dropped it down to ?200 saying the back had scratches which I know for a fact is bs as all my phones go straight in a case when I get them and I thoroughly checked for any scratches before sending it. When I asked for pictures of these scratches I was told they don't take photos....how convenient. I have since had to decline 2 more offers nowhere near my original price plus they seem to be pulling this same rubbish with my wife's phone. So as the title states AVOID AT ALL COST.

1
Date of experience: Feb 01, 2025
Not a great selling experience.

Been 7 days. No payment has been made. Live chat goes unanswered and no one ever answers the phone.

1
Date of experience: Feb 01, 2025
Great prices. Quick delivery.

Great prices. Condition was as stated. Delivery was quicker than expected.

5
Date of experience: Jan 29, 2025
Decent outcome

It was nice to discuss your offer with Georgie who was very pleasant and professional.

5
Date of experience: Jan 14, 2025
Bought through Backmarket

Bought through Backmarket. Phone arrived promptly and as described. No issues with process or delivery.

5
Date of experience: Jan 07, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More