Ticketmaster UK

2.6
2.6 from 364 Reviews and Ratings
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Average Rating

2.6

/
5

364 Reviews

5 Star
22%
4 Star
13%
3 Star
12%
2 Star
9%
1 Star
43%

Filtered Reviews

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Review Time

Disgusting customer service

Disgusting customer service - travelled to Lytham, only to walk to entrance and find event was cancelledabsolutely zero communication from Ticketmaster! Got soaked, spent a lot of money, only to get turned away due to adverse weather. I appreciate nobody can do anything about the weather, but communicate it for goodness sake!

1
Date of experience: Jun 08, 2025
It wasn'? ? ?t clear with instructions on

It wasn'? ? ?t clear with instructions on where we had to queue up for at the stadium. So we started to queue up in a different place, once we asked another concept goer we realised we had to queue up in a different area which meant we had to join the back of another line. On observing a lot of other people were having this same issue as a number of people asked for advice on where to queue up. Security at the stadium were shocking, they didn'? ? ?t check through bags properly and were just keen for everyone to enter the venue as quickly as possible. this made us feel unsafe.

1
Date of experience: Jun 03, 2025
updated app

Your Ticketmaster app keeps requiring updating, each time it updates it looks different and takes time to find your tickets, simple it is not especially for your older users!

1
Date of experience: Jun 05, 2025
Ricky Hunt
Don't refund tickets, even when changed event location

i booked tickets to watch concert in Cardiff Castle , venue was changed to Blackwier Fields , i wanted to sell tickets , could only resell through Ticketmaster , tickets didn't sell , asked for refund , would not refund , totally disappointed , i bought tickets to go to Cardiff Castle not Blackwier Fields , if venue is changed , there should be something written in your terms and conditions that you can have a refund. I did not attend the event , will think twice about buying parts from Ticketmaster in future

1
Date of experience: May 26, 2025
App Your app when I got there wouldn't work

Your app when I got there wouldn't work so I spent a hour all so going round trying to convince different people I talk to that I had a ticket, I finally convince some very nice man that I had a ticket by giving him all my details plus my driving licence and he printed me a ticket off so I could get in but the thing is not ever person wants these bloody e tickets and like me I would love to see the old paper tickets come back.

4
Date of experience: Jun 14, 2025
Really easy to purchase once I was able

Really easy to purchase once I was able to get them due to demand. Easy to pick seats and lots of direction given by Ticketmaster throughout. Going was a dream come true.

5
Date of experience: May 24, 2025
Helen Clare
Event long queues and delays to enter venue

Event. Stevie wonder lytham. Why was there still queues to get into the venue at 7.40 pm. People were still entering the venue once the event started. We queued for 40 mins and as we entered the event was starting. For me this means there wasn'? ? ?t enough employees from ticket master to assist

2
Date of experience: Jun 10, 2025
My daughter absolutely loved her first

My daughter absolutely loved her first concert I'? ? ?m sure there will be many more tickets purchased

5
Date of experience: Jun 03, 2025
Lovely experience

Lovely experience. First concert and such a great experience and atmosphere. 50 cent and Mary J Blige performances were amazing.

5
Date of experience: Jun 03, 2025
excellent comms

excellent comms, ticket came in good time, shoved it in the wallet and boom!

5
Date of experience: May 20, 2025

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