Name: Ticketmaster UK
Rating: 2.6

Blayne Jenkins

My souvenir ticket didn'? ? ?t come up

My souvenir ticket didn'? ? ?t come up, not that I had a chance to as we went in and went out the security just pushed us through so I'? ? ?ve not actually had any souvenir

Date of experience: Nov 19, 2024

Mark F

7 months ago

Still waiting for LDR refund/resale proceeds

I bought LDR tickets but unfortunately was unable to attend, so looked to resell the tickets. Stupidly I chose Ticketmaster resale instead of StubHub or tixel. Yesterday was the LDR concert and I am still without payment for my tickets. Someone else has bought the tickets (24/5) and hopefully went and had a great time. However, 6 weeks later I am still without the cash. Absolutely unacceptable. Making money on the short-term money market at my expense. Never ever use Ticketmaster again

Date of experience: Oct 30, 2024

Julian Thomas

7 months ago

Great communication and easy to use

Great communication and easy to use ticket process.

Date of experience: Nov 12, 2024

Jason Clee

7 months ago

Accessible ticket exchange

Accessible ticket exchange worked well (after my son damaged his ankle). The automatic system to speak to a person worked fairly well, but you need to tighten up your out of hours service as I was on hold for over 2 hours yesterday (resolved quickly this morning). Richard C was great.

Date of experience: Nov 05, 2024

NIGEL HOY Guest

7 months ago

Tickets were easy to purchase and easy

Tickets were easy to purchase and easy to use got 2 for 1 as well which is always a bonus.

Date of experience: Oct 30, 2024

Dominic Roberts

7 months ago

Had my tickets for resale and could not

Had my tickets for resale and could not find out what was happening with them they were on resale for ages lost out on 2 tickets as I could not make the gig

Date of experience: Nov 12, 2024

Just me Guest

7 months ago

Alanis in Cardiff. I disliked the venue changing from

I disliked the venue changing from Cardiff Castle to a massive field in the middle of nowhere. I disliked that this meant we had restricted viewing and we weren'? ? ?t informed about that. I disliked not being told about this and given an explanation that we would need to buy VIP tickets to have a chance of seeing anything (I would have upgraded). I disliked the lack of toilet facilities and the bad quality portaloos. I disliked the slow, crowded 2 mile walk back to the centre, filled with crass, loud people and men going into the bushes to urinate. Yuck.

Date of experience: Nov 16, 2024

Sarah Crawley Guest

7 months ago

Great atmosphere

Great atmosphere, easy to get in and out. Rag N Bone was fantastic, amazing voice.

Date of experience: Oct 28, 2024

Martin Bentley

7 months ago

Zero communication from Ticketmaster UK

Zero communication from Ticketmaster UK on the day regarding cancellation of the Friday event at Lytham Festival. This was my second cancellation out of 2 different event tickets purchased in recent years so I already know that a full refund is never given - The "order processing fees" don't get refunded so I'll be out of pocket again. Not to mention over '? ?200 wasted on hotels, petrol etc. Seriously considering not bothering with going to any future events

Date of experience: Nov 18, 2024

jackie

7 months ago

Shocking sound

Booking, tickets, entry all good. Concert was ruined by the really poor sound quality. You expect better from Wembley. If the want to continue hosting concerts then they need to sort out the sound. Truly shocking and ruined the experience