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I was looking for a hotel near Orlando airport, found the perfect one and booked it through super.com, they booked me a different hotel nowhere near the airport, no breakfast and in the middle of universal boulevard. Tried to get them to change it but somebody in south Africa told me it was non refundable I emailed and text but no reply.I called my credit card company but had to wait until it was paid.Not sure what to do now as it'?€™s not easy to deal with while traveling.Don'?€™t use this company
Worst experience. Booked and paid through super.com. recieved confirmation and sms reminders that my booking was made and my trip was all set. Only to arrive at the hotel to be informed super.com had cancelled my booking. After 2hrs of arguing with super.com they refused to acknowledge their error. If I didn't have the manger of the hotel help me I would have lost all that money. Total scam. Taking advantage of tourists and leaving them standed.
From: Armando Corona Mart'? ?nezSubject: Formal claim - RECONSIDERATION-Reservation denied at Motel 6 San Diego (B_18714755)*SUPER.com*Dear,I am writing to you to formally claim for a fully paid and guaranteed reservation, which was denied to me without justification, despite having informed the delay and presenting myself personally on May 24 at 5:00 pm, in full compliance with the requirements.Reservation details:'?€ ? Hotel: Motel 6 San Diego, CA - Downtown 1546 Second Ave 92101 California USA'?€ ? Reservation: B_18714755 *(SUPER.com)*'?€ ? Dates: May 23 to 25, 2025'?€ ? Headline: Armando Corona Mart'? ?nez'?€ ? Type: Prepaid, non-refundableFacts:On May 22, my flight NK2502 (Spirit Airlines) was canceled due to a thunderstorm. That day I called the hotel and so did Spirit, explaining the situation in Spanish. The hotel staff confirmed that the room would be available. However, on May 24 at 5:00 pm, when I showed up with my family, I was denied entry, despite the fact that the room was paid for and no cancellation had been reported.Basis of the claim:1. A guaranteed reservation must be maintained until the "night audit" (00:00 to 03:00).2. I arrived at 5:00 p.m., within a reasonable time.3. The hotel breached its obligation without valid cause.4. There was timely and reliable communication of the delay.I request:'?€ ? Refund for the night of May 24.'?€ ? Formal explanation of why I was denied admission in a humiliating way, being with my family.'?€ ? Review of the late check-in protocol for emergencies.CONSIDER MANAGEMENT:'?€ ? Booking confirmation'?€ ? Cancelled flight (Spirit NK2502-RESERVA EPH33H)'?€ ? Telephone contacts with the hotel'?€ ? Proof of payment via *Super.com*'?€ ? Personal testimony of the frustrated incomeFinal consideration:The motto of Motel 6 that offered us *SUPER.com Travel and Tourism platform,* says: _"We leave the light on for you." _ In my case, the light was on, but they closed the door. I request a reconsideration of the case to *SUPER.com*, not only from the operational, but also from the human point.Sincerely,Armando Corona Mart'? ?nez '?€“ ID: 14,536,271Laura Leonor Garc'? ?a '?€“ ID: 12.684.295De: Armando Corona Mart'? ?nezAsunto: Reclamo formal '?€“ RECONSIDERACI'?“N-Reserva denegada en Motel 6 San Diego (B_18714755)*SUPER.com*, Estimados, Me dirijo a ustedes para reclamar formalmente por una reserva totalmente pagada y garantizada, que me fue denegada sin justificaci'? ?n, pese a haber informado el retraso y presentarme personalmente el 24 de mayo a las 17:00 hs, en pleno cumplimiento de los requisitos.Datos de la reserva: '?€ ? Hotel: Motel 6 San Diego, CA '?€“ Downtown 1546 Second Ave 92101 California EEUU '?€ ? Reserva: B_18714755 *(SUPER.com)* '?€ ? Fechas: 23 al 25 de mayo de 2025 '?€ ? Titular: Armando Corona Mart'? ?nez '?€ ? Tipo: Prepaga, no reembolsableHechos:El 22 de mayo, mi vuelo NK2502 (Spirit Airlines) fue cancelado por tormenta el'? ?ctrica. Ese d'? ?a llam'? ? al hotel y tambi'? ?n lo hizo Spirit, explicando la situaci'? ?n en espa'? ?ol. El personal del hotel confirm'? ? que la habitaci'? ?n estar'? ?a disponible. Sin embargo, el 24 de mayo a las 17:00 hs, al presentarme con mi familia, se me neg'? ? el ingreso, pese a que la habitaci'? ?n estaba pagada y no se hab'? ?a informado cancelaci'? ?n alguna.Fundamento del reclamo: 1. Una reserva garantizada debe mantenerse hasta el '?€œnight audit'?€ ? (00:00 a 03:00). 2. Llegu'? ? a las 17:00, dentro del plazo razonable. 3. El hotel incumpli'? ? su obligaci'? ?n sin causa v'? ?lida. 4. Hubo comunicaci'? ?n oportuna y fehaciente del retraso.Solicito: '?€ ? Reembolso por la noche del 24 de mayo. '?€ ? Explicaci'? ?n formal de por qu'? ? se me neg'? ? el ingreso en forma humillante, estando con mi familia. '?€ ? Revisi'? ?n del protocolo de late check-in ante emergencias.CONSIDIRAR GESTIONES: '?€ ? Confirmaci'? ?n de reserva '?€ ? Vuelo cancelado (Spirit NK2502-RESERVA EPH33H) '?€ ? Contactos telef'? ?nicos con el hotel '?€ ? Prueba de pago v'? ?a *Super.com* '?€ ? Testimonio personal del ingreso frustradoConsideraci'? ?n final:El lema de Motel 6 que nos ofreci'? ? *SUPER.com plataforma de Viajes y Turismo,* dice: _'?€œDejamos la luz encendida para vos'?€ ?._ En mi caso, la luz estaba encendida, pero me cerraron la puerta. Solicito una reconsideraci'? ?n del caso a *S'?šPER.com*, no solo desde lo operativo, sino tambi'? ?n desde lo humano.Atentamente,Armando Corona Mart'? ?nez '?€“ DNI: 14.536.271Laura Leonor Garc'? ?a '?€“ DNI: 12.684.295
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