From: Armando Corona Mart'? ?nezSubject: Formal claim - RECONSIDERATION-Reservation denied at Motel 6 San Diego (B_18714755)*SUPER.com*Dear,I am writing to you to formally claim for a fully paid and guaranteed reservation, which was denied to me without justification, despite having informed the delay and presenting myself personally on May 24 at 5:00 pm, in full compliance with the requirements.Reservation details:'?€ ? Hotel: Motel 6 San Diego, CA - Downtown 1546 Second Ave 92101 California USA'?€ ? Reservation: B_18714755 *(SUPER.com)*'?€ ? Dates: May 23 to 25, 2025'?€ ? Headline: Armando Corona Mart'? ?nez'?€ ? Type: Prepaid, non-refundableFacts:On May 22, my flight NK2502 (Spirit Airlines) was canceled due to a thunderstorm. That day I called the hotel and so did Spirit, explaining the situation in Spanish. The hotel staff confirmed that the room would be available. However, on May 24 at 5:00 pm, when I showed up with my family, I was denied entry, despite the fact that the room was paid for and no cancellation had been reported.Basis of the claim:1. A guaranteed reservation must be maintained until the "night audit" (00:00 to 03:00).2. I arrived at 5:00 p.m., within a reasonable time.3. The hotel breached its obligation without valid cause.4. There was timely and reliable communication of the delay.I request:'?€ ? Refund for the night of May 24.'?€ ? Formal explanation of why I was denied admission in a humiliating way, being with my family.'?€ ? Review of the late check-in protocol for emergencies.CONSIDER MANAGEMENT:'?€ ? Booking confirmation'?€ ? Cancelled flight (Spirit NK2502-RESERVA EPH33H)'?€ ? Telephone contacts with the hotel'?€ ? Proof of payment via *Super.com*'?€ ? Personal testimony of the frustrated incomeFinal consideration:The motto of Motel 6 that offered us *SUPER.com Travel and Tourism platform,* says: _"We leave the light on for you." _ In my case, the light was on, but they closed the door. I request a reconsideration of the case to *SUPER.com*, not only from the operational, but also from the human point.Sincerely,Armando Corona Mart'? ?nez '?€“ ID: 14,536,271Laura Leonor Garc'? ?a '?€“ ID: 12.684.295De: Armando Corona Mart'? ?nezAsunto: Reclamo formal '?€“ RECONSIDERACI'?“N-Reserva denegada en Motel 6 San Diego (B_18714755)*SUPER.com*, Estimados, Me dirijo a ustedes para reclamar formalmente por una reserva totalmente pagada y garantizada, que me fue denegada sin justificaci'? ?n, pese a haber informado el retraso y presentarme personalmente el 24 de mayo a las 17:00 hs, en pleno cumplimiento de los requisitos.Datos de la reserva: '?€ ? Hotel: Motel 6 San Diego, CA '?€“ Downtown 1546 Second Ave 92101 California EEUU '?€ ? Reserva: B_18714755 *(SUPER.com)* '?€ ? Fechas: 23 al 25 de mayo de 2025 '?€ ? Titular: Armando Corona Mart'? ?nez '?€ ? Tipo: Prepaga, no reembolsableHechos:El 22 de mayo, mi vuelo NK2502 (Spirit Airlines) fue cancelado por tormenta el'? ?ctrica. Ese d'? ?a llam'? ? al hotel y tambi'? ?n lo hizo Spirit, explicando la situaci'? ?n en espa'? ?ol. El personal del hotel confirm'? ? que la habitaci'? ?n estar'? ?a disponible. Sin embargo, el 24 de mayo a las 17:00 hs, al presentarme con mi familia, se me neg'? ? el ingreso, pese a que la habitaci'? ?n estaba pagada y no se hab'? ?a informado cancelaci'? ?n alguna.Fundamento del reclamo: 1. Una reserva garantizada debe mantenerse hasta el '?€œnight audit'?€ ? (00:00 a 03:00). 2. Llegu'? ? a las 17:00, dentro del plazo razonable. 3. El hotel incumpli'? ? su obligaci'? ?n sin causa v'? ?lida. 4. Hubo comunicaci'? ?n oportuna y fehaciente del retraso.Solicito: '?€ ? Reembolso por la noche del 24 de mayo. '?€ ? Explicaci'? ?n formal de por qu'? ? se me neg'? ? el ingreso en forma humillante, estando con mi familia. '?€ ? Revisi'? ?n del protocolo de late check-in ante emergencias.CONSIDIRAR GESTIONES: '?€ ? Confirmaci'? ?n de reserva '?€ ? Vuelo cancelado (Spirit NK2502-RESERVA EPH33H) '?€ ? Contactos telef'? ?nicos con el hotel '?€ ? Prueba de pago v'? ?a *Super.com* '?€ ? Testimonio personal del ingreso frustradoConsideraci'? ?n final:El lema de Motel 6 que nos ofreci'? ? *SUPER.com plataforma de Viajes y Turismo,* dice: _'?€œDejamos la luz encendida para vos'?€ ?._ En mi caso, la luz estaba encendida, pero me cerraron la puerta. Solicito una reconsideraci'? ?n del caso a *S'?šPER.com*, no solo desde lo operativo, sino tambi'? ?n desde lo humano.Atentamente,Armando Corona Mart'? ?nez '?€“ DNI: 14.536.271Laura Leonor Garc'? ?a '?€“ DNI: 12.684.295
