Review Time
Requested valuation from Ripon branch on 29th September. Agent visited and assessed property, gave advice and told me Email with details would be sent within 24 hours. I allowed a couple of days, Nothingcalled the office and was told I was next on the list of the agent, that was on Wednesday 6th October. One week later nothing. Does not bode well for future service.Will use another agent.Selection of Estate Agent is best done by word of mouth and reviews.
We were very shocked by the viewing we had last week with Linley & Simpson. Before we'd even set foot in the property, the agent advised us to brace ourselves, and to "look past the issues as the landlord is sorting it" and that he would subtly point out some of the worst areas for us to notice so that we could be fully informed.The tenants seemed surprised by us coming for a viewing, which meant we felt a little uncomfortable viewing their home, which was in a very poor condition with mould, damp, peeling paint, very thin, worn carpets, and single glazed windows with poor quality wooden frames.This was all in complete contrast to the bright, airy, well presented photographs on the website listing - these photos must have been taken at least 10 years ago, so we felt very misled by these.The agent then proceeded to tell us very sensitive information about the tenants, and the fact that they had been served a Section 21, which we felt was highly unprofessional and unnecessary. He also kept referencing the fact that we only needed to "add our requests to the application form for repairs and the landlord would sort it" but this didn't fill us with much confidence.Very disappointing experience, as we've had some lovely viewings from them before, but the ball was definitely dropped on this one in multiple ways; not to their usual high standards.
As first-time buyers, the whole process felt a bit daunting, but having Hannah show us around the property was a great starta ? ?she was incredibly polite and helpful. Michelle, who dealt with my phone calls from start to finish of the process truly made the entire experience so much easier, Having someone so cheerful and polite on the other end of the phone made such a big difference and really put us at ease. Wea ? ?re so grateful for the support we received!
Really frustrating.We viewed a property. It was up at one price. We then proceeded with our application, to which 4 days after submitting our application we get an email to say that they had apparently made an error with the price and have now increased the rent price and would we like to proceed. This then took us over our max budget and was a complete waste of our time. They obviously increased the rent due to the popularity of the property which I think is ridiculous and un professional.
Went for a viewing on a terraced two bedroomed house in one of the least desirable areas of Chesterfield. Applied for the property same night, got a phone call the next day from these jokers, they say the landlord wants to go with another applicant because "they offered more". Asked for clarification whether that's more on monthly rent "no they just offered more".On their application portal is a section which asks for "desired deposit" which doesn't mean you'll pay the price listed on the internet for deposit, it's basically a bidding war to get into a rented property.The property itself was in complete disrepair, condensation to the point it's a glazed window, mould in the corners of the rooms. All so the salesperson and company can make some more commission. Wouldn't bother using them at all.
Charged a ?180 "deep cleaning fee" after moving out, the apartment was cleaned to a high standard before leaving. Up to a ?10,000 fee for disputing the charge as it has to go to an independent adjudicator (appointed by Linley and Simpson) This is after large delays in any maintenance requests and a broken main entrance door for months. Would not recommend!
It's a nightmare from start to finish on this renting process. Took us to see a different flat on the viewing day and said they dona ? ?t know wherea ? ?s the key for the one they advertised and it won't be available a month and a half later. But on the advertisement it said available now. Told us a rental rate at the viewing but increased the amount later on. Poor service during the referencing stage. The online payment gateway for the move-in monies is very frustrating, had to make personal trips to the bank to get it done. When we called them to make sure they received the money, was told to send an email on any queries, but when I did send the email, they said sorry this is not the right format, please use a form for any enquiries, so had to do it over again. When the letting consultant said things you see during the viewing are for your use, but they took away the vacuum cleaner from the apartment, now we are unable to clean the flat, which is full of dust and dirt. The inventory list is full of errors and missed some critical defectives. They claimed it was professionally cleaned but the microwave oven is full of disgusting food residues and grease, where you wouldna ? ?t want to put your foods into it. Reported some serious repairing items but no one care to come and fix them, e.g. broken glass on the dining table and loosen floor tiles in the bathroom, which put us at health and safety risks. Did not give us the mail box key not until 10 days later after several attempts. Gave a wrong remote control device to the car park to us and the pass code to access to the car park did not work. When we were asked to stay home for the delivery of the coffee table, it did not show up as promised and there was no flexibility at all for the delivery date on the first attempt. Then they promised to deliver the table the following week. When we agreed on a date, they let us down again, the table has not come yet up to this moment. I asked my employer for two days' leave and stayed home for the delivery of the table but it did not show up two times in a row. Unbelievable with such a disgraceful behaviour. Overall, very bad experience and extremely poor customer service, not responsive and some of the staff is unfriendly, especially had we signed the tenancy agreement. There are still a lot of outstanding issues to be sorted out and we are tired of sending emails and making calls time after time. Their roles are divided too much and we were putting through multiple departments to get the answers. Felt that all they care is you pay the bill. After the tenant signed the agreement, ita ? ?s like you are on your own and they dona ? ?t seem to care about you anymore. Would not recommend using this agent.
Been renting with them for about 3 years. The team is overall well organized and responds to our queries promptly. We didn't have issue as we always pay on time and didn't cause trouble. But the process for maintenance activities can be improved. Had a technician come over for some overall checks (from a third party) and everything went downhill from there: some pieces supposedly needed replacement and in the process we were left without hot water in the shower and a leaky washing machine. That initial technician was watching videos and talking on the phone while 'working'. When we reported the issues, another engineer came in, fixed one part of the issue, then it was leaking from someplace else. I then call back in 10 mins, and they say you have to raise another case (even though that's the 3rd call of the day and they know what's up). Also, they took my husband calling more seriously than me, which was disgraceful. I overheard the engineer talking on the phone with someone from the office mocking the lady he was speaking to and joking that some other customer 'can wait until tomorrow'. Very ugly, considering the high rent costs and all the rules. Even though this was a third party, I believe letting agents should be careful who they choose and how they design the process.
Claim your business profile now and gain access to all features and respond to customer reviews.
Linley & Simpson are leading property experts, property managers and mortgage providers with properties in Yorkshire.
womenshealthnetwork.com
lifeaidbevco.com
sneakerdistrict.nl
caliberstrong.com
fitmotherproject.com
cem.co.uk
oshalafarm.com
fitfatherproject.com
seascanner.co.uk
dpd.com
