Review of Linley & Simpson
It's a nightmare from start to finish on this renting process. Took us to see a different flat on the viewing day and said they dona ? ?t know wherea ? ?s the key for the one they advertised and it won't be available a month and a half later. But on the advertisement it said available now. Told us a rental rate at the viewing but increased the amount later on. Poor service during the referencing stage. The online payment gateway for the move-in monies is very frustrating, had to make personal trips to the bank to get it done. When we called them to make sure they received the money, was told to send an email on any queries, but when I did send the email, they said sorry this is not the right format, please use a form for any enquiries, so had to do it over again. When the letting consultant said things you see during the viewing are for your use, but they took away the vacuum cleaner from the apartment, now we are unable to clean the flat, which is full of dust and dirt. The inventory list is full of errors and missed some critical defectives. They claimed it was professionally cleaned but the microwave oven is full of disgusting food residues and grease, where you wouldna ? ?t want to put your foods into it. Reported some serious repairing items but no one care to come and fix them, e.g. broken glass on the dining table and loosen floor tiles in the bathroom, which put us at health and safety risks. Did not give us the mail box key not until 10 days later after several attempts. Gave a wrong remote control device to the car park to us and the pass code to access to the car park did not work. When we were asked to stay home for the delivery of the coffee table, it did not show up as promised and there was no flexibility at all for the delivery date on the first attempt. Then they promised to deliver the table the following week. When we agreed on a date, they let us down again, the table has not come yet up to this moment. I asked my employer for two days' leave and stayed home for the delivery of the table but it did not show up two times in a row. Unbelievable with such a disgraceful behaviour. Overall, very bad experience and extremely poor customer service, not responsive and some of the staff is unfriendly, especially had we signed the tenancy agreement. There are still a lot of outstanding issues to be sorted out and we are tired of sending emails and making calls time after time. Their roles are divided too much and we were putting through multiple departments to get the answers. Felt that all they care is you pay the bill. After the tenant signed the agreement, ita ? ?s like you are on your own and they dona ? ?t seem to care about you anymore. Would not recommend using this agent.
