Review Time
Well I paid for what i thought was next day deliver. Then told it would be arriving on the 17th June then this was then changed to the 18th June.If this is what you believe is good customer service perhaps you should look at it again.Very disappointed.Mr R Woolley
From my last review of the fiasco that is VERY and the other fiasco that is YODEL - there is no good news. The irony is VERY have emailed me to say they are glad the complaint has been resolved even though nothing has been resolved! I note that VERY are able to contact me by email but I of course cannot email them. Together with YODEL VERY is without doubt the worst company I have come across. I can now see why they have chosen YODEL as their main delivery company. Neither have any intention of meeting customer expectations; both provide the worst service; neither care at all about customer satisfaction; both rely on the fact that many people use them and as long as they keep a small percentage happy so what if everyone else is miserable. I have spent just under 4 hours on the phone VERY over the last 3 days; stayed at home 26 hours on the remote off chance that YODEL might actually feel like delivering a parcel or making a collection; spoken to numerous 'customer service' personnel none of whom have been able to remedy what really shouldn't be that difficult - collecting dining furniture that I never ordered and that is sitting in a massive box blocking my hallway. They finally decided to use Royal Mail but put the wrong flat number down and didn't ask RM to bring a label. Even asking them to get the right flat number didn't help - inept is a massive understatement. There are no words.
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