Review Time
Arrived just 5 minutes late for my appointment and was told someone else had been taken ahead of me a€” fair enough. I completed the pre-screening and was then left waiting for another 30 minutes in the waiting area. Eventually, the optometrist, Giles Turner, came out and informed me there would be an additional 45-minute delay.He initially offered the option to come back later that day, only to backtrack moments later and say they were fully booked. The next available appointment? Five weeks away.There appears to be zero flexibility or contingency for minor delays, which is both unrealistic and frustrating. Be warned: if youa€™re even slightly late, you risk losing your slot entirely a€” with no reasonable accommodation.
HI Gareth,Thank you for taking the time to share your experience, and Ia€™m sorry to hear that your recent visit left you feeling disappointed and frustrated.We understand how inconvenient it must have been to arrive only slightly late, complete your pre-screening, and still face a prolonged wait a€” only to be advised of a further delay and limited rebooking options. Thata€™s certainly not the experience we aim to deliver.Our clinical schedules are often tightly structured, and appointments are carefully timed to ensure each patient receives the necessary care and attention. When a patient arrives late, even by a few minutes, it can unfortunately disrupt this balance a€” particularly in busy clinics where back-to-back appointments leave very little room for flexibility. While we do our best to accommodate late arrivals where possible, there are times when we simply cannot do so without impacting the care of other patients.That said, we recognise the importance of good communication and making patients feel valued, even in situations where wea€™re limited by scheduling constraints. Your feedback has been shared with the relevant teams so we can reflect on how we manage and communicate such scenarios more effectively in the future.If you would be willing to give us another opportunity, we would really value the chance to welcome you back and provide the level of service you expect.Kind regards,Optical Express
I went for a consultation at the Dartford clinic. Heather, who did all of my eye scans before seeing the optician, was very informative and nice to speak to. I did not catch their names, but the receptionist and optician were both very chatty and friendly too. I was pretty impressed with the level of service i.e. the offering of drinks. Overall I had a great experience there and am looking forward to my lasik surgery
Hi Ryan, thank you for taking the time to share your experience with us. Heather and the entire team at the clinic will be delighted to hear that you enjoyed your consultation. We look forward to seeing you again soon!
Made the leap to have lens replacement surgery after being a glasses wearer for over 40 years and whilst I was very apprehensive about the whole process the wonderful staff at Cambridge explained everything from the very beginning that put my nerves at ease. On the day of the surgery I couldn't fault everyone who was involved with my treatment from the moment I walked in to when I left. If anyone is thinking about having lens replacement surgery then definitely get it done with Optical Express
Thanks for the kind words Jamie, and it means a lot that you'd recommend us.
i am very happy with this place st enoch branch mariya and shioba helpful . im visiting here for many years because of the great services
Hi there, Chro. Thank you for taking the time to leave your positive review. We will be sure to pass on your kind words to Mariya and Shiona; I'm sure they will be happy to hear this. We look forward to your continued visits. Thanks again, and take care.
From start to finish the team at Cardiff have been brilliant. Answered all my queries! Made the process so easy. Thank you all!
Hi Daniel,Thank you so much for your fantastic review!We're delighted to hear that the team at Cardiff provided such a smooth and supportive experience from start to finish. Ita€™s great to know all your queries were answered and the process felt easy a€” thata€™s exactly what we aim for.Wea€™ll be sure to pass your kind words on to the team. Theya€™ll be thrilled to know they made such a positive impression.Wishing you all the best,Optical Express
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Leading laser eye surgery provider with world class technology and offer lens surgery, cataract surgery, glasses, and contact lenses | Optical Express
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