Fitstraps

3.3
3.3 from 802 Reviews and Ratings
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Average Rating

3.3

/
5

802 Reviews

5 Star
31%
4 Star
24%
3 Star
15%
2 Star
8%
1 Star
23%

Filtered Reviews

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Review Time

Easy to order and arrived on time.

Easy to order and arrived on time. Good selection of reasonably priced straps for my Luxe.

5
Date of experience: Apr 16, 2025
customerjennifer rose
The customer care

The customer care

3
Date of experience: Apr 13, 2025
Not fit for purpose

I purchased 3 straps for my Fitbit Luxe. Not one pair of straps would stay on. I have sent an email asking for a refund. Am still waiting for an answer! Not a happy customer

1
Date of experience: Apr 24, 2025
Order incomplete

Order incomplete. 1 out of 2 items delivered. Slow to respond to my email query. Still waiting for the other strap to be delivered 2 weeks on from the original purchase.

2
Date of experience: Apr 28, 2025
Arrived on time fits perfectly and easy

Arrived on time fits perfectly and easy

5
Date of experience: Apr 29, 2025
Excellent response

I was a little concerned because my fitbit strap was late. Andy's response and offer to send a replacement was fantastic, even though it turned out to be a delay in postal service not on the part of fitstraps! Safe to say I am very happy with both the item and the service (and did not need the second strap after all!)

2
Date of experience: Apr 20, 2025
Excellent service

Excellent service

3
Date of experience: Apr 19, 2025
Incorrect item sent

Incorrect item sent... or maybe the correct item but incorrectly described. I'll have to send it back.

1
Date of experience: Apr 28, 2025
Orders cannot be amended

I made an error with the delivery address - totally my fault - but I messaged them immediately to see if I could cancel or amend. No reply until much later, with a 'sorry, too late, already despatched' response. Now I am unable to retrieve the parcel for a few more weeks due to where it was sent

3
Date of experience: Apr 25, 2025
After having problems with the post and delivery

After having problems with the post and not receiving my Fitbit strap, I contacted the sender and was helped by Andy . He contacted me on a regular basis to update me on the progress of my delivery. I am very happy with the outcome and thanks to Andy for all his help.

4
Date of experience: Apr 16, 2025

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Business Details

  • Upgrade your smartwatch with premium watch bands for Apple, Fitbit, Garmin & Samsung. Stylish, durable & perfect for any occasion with Free UK delivery on orders over £20

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