Review Time
I originally would have said three stars - but now it's a two star review.I received my first order and liked the set I got (just the standard hoodie and sweatpants). I inquired about exchanging for a better size for the hoodie and was disappointed there was no way to exchange - you can return, but then have to pay full price (I had the bundle discount) and pay again for shipping.Due to the inflexible customer service response on the exchange, I decided to cancel another pre-order I placed. On the website, the return policy states you have seven days to request a refund for a pre-order. So a couple days after my initial pre-order, I emailed to get a refund. I received an email response within an hour on the exchange question. However once I asked for my money back, crickets. It's been several days, no response. I went ahead and filed a dispute with the payment processor as this is feeling a bit sketchy.
I give this company 1 star. If you need to exchange something, you have to pay return shipping which is fine. But even if you pay $28 for a sweatshirt, your exchange will be $65. They do NOT do even exchanges and they load your return on a gift card which won’t even cover half of your exchange! Terrible terrible company! And terrible customer service! I waited for 3 months for an order I cannot use
I have had nothing but amazing experiences with this company! I have made several purchases from them over the last year, and with each one I have been very happy. The shipping can sometimes take a little longer than one may hope for but when that happens I have made contact with their customer support team and am always responded to in a reasonable amount of time, and have had all of my questions answered. I have had to return a couple of items and that too was a very simple process. I love this company and their products! Thank you COMFRT you are all amazing!
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Comfrt was created to provide versatile, and superior comfortable clothing. Our hoodies are slightly weighted with special fabric that our customers claim to help with their anxiety and stress. All of our clothing is designed with YOU in mind. Welcome to the Comfrt family.
