Review Time
Dealing with this company for the first time, I have not had the best experience. The mistake I made in this, was not double checking my shipping address. As there is auto correct on our phones, the shipping address auto corrected to my old address instead of keeping the new address I had placed in there. This was not discovered until the order processed. Immediately I was trying to find a way to reach out to the company to have the address corrected before it shipped and upon doing this I discovered: "THE CUSTOMER SERVICE" IS EMAIL ONLY! THEY DO NOT HAVE A NUMBER TO CONTACT THE COMPANY. I went ahead and sent the email explaining what happened and wanting to see if the issue could be resolved. This is what they responded back with: "We apologize for the inconvenience, but we can not accept any address changes after your order has been processed. We pride ourselves on speedy delivery ( obviously don't pride themselves on anything else) and prepare your order for shipment the moment it is placed. While we can not be responsible for incorrect address input at checkout, we do have options to make this right. 1. We are not able to contact the carrier (Which makes no sense) but in some cases they will help forward your packages if you reach out to them. 2. IF the package is returned to sender, we can reship the package to the corrected address. 3. If you purchased "Route" ( Another fee they add on) and the package is delivered to the incorrect address, you can file a claim with THEM (IF YOU PURCHASE THIS AT CHECKOUT) THEIR team will assist with a replacement or refund, IF approved. Claims are reviewed on a case-by-case basis. Then they continue to state: As our warehouse begins processing orders immediately after placement, your order CANNOT BE CANCELED OR MODIFIED PER OUR POLICY. Once received, you can proceed with an exchange within 30 days of delivery and we will be happy to assist with that. WHAT THEY DID NOT SAY UPON MY RESEARCH IS THAT: you will NOT get a refund back to your original source of payment, it will only be STORE CREDIT. THEN THEY SAID: As a thank you for understanding, we invite you to use code CLOVER15 for a 15% savings off any future purchases to show our appreciation to for you. GRANTED I JUST PAID THESE PEOPLE $103 FOR A HOODIE AND SWEAT PANTS. Since they were no help, I went to the carrier they use "ONTRAC" and explained the situation. They stated that: this seller requires approval for the address changes. They said they would ask for the package to be held pending their permission (comfrt permission) and they will do their best to accommodate this request. Please contact the seller for assistance with correcting the address, and ask them to contact us directly to have the change approved. I let them know that I had already contacted the seller and they told me to contact the carrier. They proceed to say that they cannot update this address, because all address changes require approval from the seller ( even though they stated that there is nothing they can do about it) since the package is out for delivery, we will forward the information to the driver to STOP delivery and return the package to the warehouse. please contact your seller for assistance with correcting the address. I then reached back out to COMFRT (by email) and stated that I had attached the conversation from THEIR delivery carrier, that they said I needed to reach out to them, they were suppose to stop the delivery, and how then can I get the address updated.... guess what: THEY DELIVERED THE PACKAGE ANYWAYS AND PUT IT IN A HUB BOX I NO LONGER HAVE ACCESS TO AT THAT APARTMENT COMPLEX. I then go to the apartment complex explaining the situation. They are not able to open up the Hub box. I then reach back out to ONTRAC and they basically stated that the package was no longer in their possession and there was nothing they could do, reach out to the seller. I CALLED AMAZON HUB SINCE THEY ARE RESPONSIBLE FOR THE HUB BOXES: In less than 5 minutes, I explained the situation I was able to verify all of the information and they gave me the code to get my package. Even though I did not see that my address auto corrected to my old address, the fact that this company was not able to help with NOTHING is absolutely ridiculous!!! COMFRT and ONTRAC where not even on the same page when it came to the rules for each other. I will NEVER order from this company again and its sad because I was so excited for this order. I don't even want to open the stupid package but cant return it because I wont get my money back. Please, please, please learn from my mistake and check EVERYTHING before you check out. Also don't buy from companies that don't have customer service and are not willing to help in any way. Once they have your money that's it and that's all they care about.
Everything they claim about their products is true. They have a wide variety of colors plus camo print! I got the camo print sweats. Theyre super comfy and they have deep pockets. Atleast for a girl who never has pants or sweats with deep pockets. I love that after your purchase they ask for feedback and suggestions on ways to improve.
My boyfriend has always worn comfrt & loves it! He got me my first set and I fell in love with it. It is the most comfortable outfit I own! I have anxiety & the weighted elements of the material was so comforting. I will be definitely purchasing more in the future!
I ordered this awesome sweat suit for traveling and when I receive it. I was more than grateful because of the quality of the material it was made out of and the time it took for them to manufacture. This product is awesome. It has many pockets. It's comfortable just like the product is called. It keeps me warm. I can put my items in all the pockets that are available.I would buy this product again.And I just wanna say thank you for an awesome product.
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Comfrt was created to provide versatile, and superior comfortable clothing. Our hoodies are slightly weighted with special fabric that our customers claim to help with their anxiety and stress. All of our clothing is designed with YOU in mind. Welcome to the Comfrt family.
