I have had nothing but amazing experiences with this company! I have made several purchases from them over the last year, and with each one I have been very happy. The shipping can sometimes take a little longer than one may hope for but when that happens I have made contact with their customer support team and am always responded to in a reasonable amount of time, and have had all of my questions answered. I have had to return a couple of items and that too was a very simple process. I love this company and their products! Thank you COMFRT you are all amazing!