I originally would have said three stars - but now it's a two star review.I received my first order and liked the set I got (just the standard hoodie and sweatpants). I inquired about exchanging for a better size for the hoodie and was disappointed there was no way to exchange - you can return, but then have to pay full price (I had the bundle discount) and pay again for shipping.Due to the inflexible customer service response on the exchange, I decided to cancel another pre-order I placed. On the website, the return policy states you have seven days to request a refund for a pre-order. So a couple days after my initial pre-order, I emailed to get a refund. I received an email response within an hour on the exchange question. However once I asked for my money back, crickets. It's been several days, no response. I went ahead and filed a dispute with the payment processor as this is feeling a bit sketchy.
