Review Time
I have had problems since 2024.my concerns seem to fall on deaf ears.i have spoken to 6 colleagues and only the last one was helpful.if I could change supplier I would .ever since your system changed from the old to the new I have had nothing but problems .I had a new meter fitted in 2024 as it was faulty and this has been an issue since .
Had letter saying I won't be able to use my smart meter top up cards anymore but instead it was virtual cards ( one for gas and a different one for electric ) and I had to download a new updated app to be able to top up. Downloaded the app and tried to log in but it says my phone doesn't support the app!!! So I don't know what I'm supposed to do I've got enough credit to last me 3 more days then that's it. It's a right mess about. I'm gonna contact Scottish power and swop over to them
Just had my boiler annual service and for the second year in the row, the engineer wasn't just good, he was excellent! Both the engineers (this & last years) were very professional, very courteous, polite and friendly and went the extra mile to check everything was working properly as it should. British Gas appears to have upped its game as the last few engineers who've come around have really known their stuff and been very professional.
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