Name: Britishgas
Rating: 4.3

David Murdoch

8 months ago

Service Update

Engineer was on time and respectful of my property.

Date of experience: Sep 23, 2024

Miss V Phillips

8 months ago

The agent who signed me up to British

The agent who signed me up to British Gas was very professional.I cannot say anything about British Gas. I am s new customer.

Date of experience: Oct 06, 2024

Chris Day

8 months ago

No Refund

I left British Gas in mid May 2025I have phoned time and time again about the ?900 in my account and been promised every time it would be sorted in 7 daysthen nothing comes from the promises I will be contacting Ofgem

Date of experience: Oct 06, 2024

David McGregor

8 months ago

Great service but still left with the

Great service but still left with the issue of my smart meter not sending a signal to my monitor Apparently if British Gas can read the meter everything’s okI can’t read the meter from my “smart” monitor and have no idea what my bills and budget will be

Date of experience: Sep 29, 2024

lr

9 months ago

Excellent engineers, very professional.

The engineers who visited my home were polite and efficient whilst keeping me well informed about the work they were doing to replace my old meters gas and electric meters with new smart meters

Date of experience: Sep 21, 2024

Customer Ian Ch

9 months ago

Boiler service

Appointment made online quick and easy then engineer called 15 minutes before arrival, got straight to work on my service and was done within 15 minutes all good

Date of experience: Sep 20, 2024

Balkis Daoud

9 months ago

great work

Professional and kindness

Date of experience: Sep 21, 2024

Edward Blackshaw

9 months ago

Annual boiler inspection

Engineer was efficient, friendly, and informative.

Date of experience: Sep 10, 2024

Francis OConnor

9 months ago

Annual service visit

Annual service visit, checked boiler, hob and radiators. Advised that two replacement parts were needed, gave full explanation. The visit was a good experience, plenty of advance warning, prompt arrival. Engineer did excellent job, polite and thorough, left place tidy.

Date of experience: Sep 23, 2024

Alice Snape

9 months ago

Awful!!

Awful!!! Avoid Avoid British Gas Lite. Only way to contact them is via online chat box. Nothing but issues since switching to them, very difficult to contact them.