Name: Better
Rating: 4.1

ian

I generally love this pool but today was CHAOS

I generally love this pool -- it has done wonders for my spinal rehabilitation -- but it was utter chaos today, and ongoing problems have got seriously worse.Yes, it was very sunny. But did they have to let so many people in to sunbathe? The pool was just about unusable for swimmers. Especially once the indoor pool was inexplicably closed. Did the staff scheduler not look at the weather forecast several days ago?The men's showers are great but only two of them were working today. This is even worse than normal. There are roughly ten, and they are all needed even on normal weekday mornings.I had left some sunglasses in the men's changing rooms on my last visit. Getting a staff member to check the lost property was a huge trial, as I was sent backwards and forwards between front desk staff, lifeguards, and the poolside manager. I will be complaining about the latter's bad attitude separately.

Date of experience: Sep 29, 2024

Catherine Ball

8 months ago

Better is better!

My local centre is much better since better took over. Lovely friendly staff and the off-peak gym membership is such good value. I thought at first that it was a bit annoying having to book sessions to swim after using the gym, but I actually prefer it as at least I know I will be able to use the pool, unlike under the previous management where I would often turn up and not be able to. Thanks Better, I look forward to visiting many more times!