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Since lockdown , aqua aerobics classes are very popular. Demand is 3 times bigger than capacity. Only 2 classess per week. being able to book is impossible- website crashes every time class becomes available for booking. It's mostly women over 60 who use this class. We have asked and asked and requested to increase nb of classes or at least capacity nbrs per class. 2 weeks ago capacity has been reduced. We were told swimmers - schools take priority. Managment is totally unresponsive to our pleading and our needs. In spite of advertising how much "better" cares for community's mental and physically wellbeing. Elderly are overlooked and not heard at all. Same comes to lane swimming, mornings are reserved for schools . Only before 8 am and after 1:30pm lane swimming is available. Not considerate to those who work afternoons and evenings. 90% of staff are really good with exception of 2 guys whom I had bad expierience with. It is an ageist attitude to members - example. : Often - before aqua class, there will be major cleaning taking place in changing rooms - spaghetti junction of cables on the floor big water hoovers and hoses. Aqua class is attended by elderly women- in their 70ies, 80ies and with impaired walking- using walking sticks and crutches. This is "accident waiting to happen " hazard. I myself talked to staff about how dangerous that is, only to be dismissed with no regard to concern I was trying to raise. I don't know why aqua classes cannot be increased. Copthall leisure centre has aqua aerobics class every day, 2 classes some days. It is very disappointing and frustrating and it does not match "better's" manifesto.
Unable to speak to the local leisure centre. When I've called the national customer service line, three times it autoimatically cuts the call off. On the one occasion I got through to a person, the call hung up mid-call. It's impossible to speak to a person or get any information from them
The equipment and facilities are great. Changing and bathroom could be cleaner. So far, the staff are the worse part. They haven't talked to me or noticed me as a member, they just seem to be their, don't even say hi. The receptionist is nice, doesn't say anything to me but at least they notice I'm there. On my first day, I was having trouble finding my way around and there was a staff member on the reception desk and they clearly saw me but did ask if I needed help.
There is not enough casual swim at the local pools. Too much emphasis is placed on lane swimming and fitness rather than just chilling in the pool with friends. Maybe splitting the pool into a 3 or even 2 lane width would make it more usable for casual relaxing swim without the hustle of other swimmers pushing you to keep moving. Best of both achieved by a small change of simply removing one or two lane ropes.
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