Review Time
I have booked the Wowcher holiday for two. Once the travel agent at travel o deal contacted me it was made clear pretty quickly what this deal was all about… one big upselling scam. The agent advised me that the flights and hotel was available and he could book them for a ?40 pp surcharge due to flying from a regional airport which was understood. He then tried to sell me a different hotel for an extra ?100pp I think which I politely declined as the whole point in us booking this was for a cheap getaway which adding an extra ?280 on would no longer make it. Once he realised this didn’t work he then tried to offer me alternative destinations which again I declined as we were happy with Budapest. After the ending of the phone call he then called me the next day to say that the destination was no longer available (which I couldn’t understand as the flights and hotel were still available to book online) when questioned about this he began to stumble his words and said this was due to the supplier. Again tried to upsell different destinations which I declined as I said if we have been given Budapest why are we now having to pay more to go to an alternative place which we were not offered. Once telling him I would have to think about this he then called me back repeatedly telling me that we would have to go to alternative destinations 5 months later on dates we could not do (hence why when we booked we selected the date) then miraculously we could go on the original date and with better flights with only paying the ?40pp surcharge and only an extra ?10pp. He then called and emailed me multiple times to ask me to reply to the email stating that I agreed with the booking which would be tying me into a binding contract with the company which I did not feel comfortable doing as by this point I had completely lost my patience and trust in the deal. I found this whole “deal” very pushy and misleading. All of this was also very difficult due to the fact I had explained to him many times that this is not what was advertised and he had a very thick accent so I was having to ask him to repeat things many times. I believe this is just a huge scam to upsell more things which you could easily book yourself for cheaper and with quarter of the stress. I would definitely not recommend this deal to anyone. It’s got to the point now we are ?200 down and just very distressed by the whole situation. If you were/are considering booking this “deal” my advice is don’t, instead think of somewhere you’d like to go and just book it as it; will end up cheaper or the same price (when you factor in all the extras you have to pay), will be somewhere you’d actually want to go with hotels you choose, will be 10x less stress.
I've given the Travelodeal 4 stars in anticipation of the great holiday that we've now arranged with them!The processing of our details was a bit laborious (took well over an hour on the phone) but 'Kevin' was courteous and always apologising for the wait. I was certainly pleased that his command of the English language was good - unlike the first call handler I had the misfortune to talk to.Looking forward to our holiday experience through Travelodeal ??....
Absolutely disgraceful customer service. My partner and I booked a wowcher mystery deal and it was the a huge mistake!!!We ended up paying more than the wowcher deal was listed (which we expected) but then when we worked it out we could’ve got it cheaper booking everything ourselves… There is no ‘deal’ about it. We then arrived at our hotel at half past midnight in spain (a place neither of us had been before) to find our hotel that they supplied us with had been closed by the police!!! The front entrance was sealed off, with signs saying ‘Hotel Vistemar has been closed for operations’. When I googled the hotel there was a full news article about it posted the day before we arrived. We had not been informed of this and was a complete shock as you can imagine. We then phoned travelodeal who started off by saying it must be construction work, I’m not stupid! Then told us that the hotel is still open we just have to go in through the garage. The garage in speaking was pitch black down a back alley, which had also been sealed shut (the hotel had just cut it open). They can’t seem to understand how utterly ridiculous that sounds! The hotel was operating illegally yet we were still expected to stay there. Absolutely not! We had to check into the nearest hotel and pay an extra ?600 for 3 nights stay. Nightmare start to our holiday. Since returning travelodeal have been denying all issues listed above (I provided photographic evidence) and are refusing to pay out a refund due to the fact the hotel was ‘still operating’ (illegally). Do not book anything with them. After reading the other 1 star reviews I can’t believe they’re even still allowed to operate.
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