Review of Travelodeal
Absolutely disgraceful customer service. My partner and I booked a wowcher mystery deal and it was the a huge mistake!!!We ended up paying more than the wowcher deal was listed (which we expected) but then when we worked it out we could’ve got it cheaper booking everything ourselves… There is no ‘deal’ about it. We then arrived at our hotel at half past midnight in spain (a place neither of us had been before) to find our hotel that they supplied us with had been closed by the police!!! The front entrance was sealed off, with signs saying ‘Hotel Vistemar has been closed for operations’. When I googled the hotel there was a full news article about it posted the day before we arrived. We had not been informed of this and was a complete shock as you can imagine. We then phoned travelodeal who started off by saying it must be construction work, I’m not stupid! Then told us that the hotel is still open we just have to go in through the garage. The garage in speaking was pitch black down a back alley, which had also been sealed shut (the hotel had just cut it open). They can’t seem to understand how utterly ridiculous that sounds! The hotel was operating illegally yet we were still expected to stay there. Absolutely not! We had to check into the nearest hotel and pay an extra ?600 for 3 nights stay. Nightmare start to our holiday. Since returning travelodeal have been denying all issues listed above (I provided photographic evidence) and are refusing to pay out a refund due to the fact the hotel was ‘still operating’ (illegally). Do not book anything with them. After reading the other 1 star reviews I can’t believe they’re even still allowed to operate.
