I've given the Travelodeal 4 stars in anticipation of the great holiday that we've now arranged with them!The processing of our details was a bit laborious (took well over an hour on the phone) but 'Kevin' was courteous and always apologising for the wait. I was certainly pleased that his command of the English language was good - unlike the first call handler I had the misfortune to talk to.Looking forward to our holiday experience through Travelodeal ??....