Review Time
Customer service woefull. Respond later than their given target saying issue resolved when it wasn't even responded too and then, after me replying to keep the issue live, I get a response saying they will answer before the event. Finally, after weeks, I get a response that was by then irrelevant and did not address the issue.
1. You might want to consider switching off the automated review emails for cancelled gigs..just a suggestion2. While able to send an email on the day about stage time changes, nothing came for the cancellation notice 3. You were still selling add ons for the event when it now clear it was already cancelled.Get that late cancellations will cause challenges but not unheard of and given the fees taken, should not be happening.
Why on earth did the organisers allow people to bring hammocks into the crowd ? The seats & blankets created enough frustration when trying to navigate. People seemed to think they had taken rent of a number of sq.m.
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