Review Time
I recently purchased a breedlove b stock exotic pursuit parlour guitar. It was advertised on the product page as having a case with it. Prior to purchasing,I emailed to make sure there was a case, (and not a gig bag) I received a reply confirming that a case was included and also a screenshot of the product description which also stated there was a case included. When guitar arrived, it was wrapped in bubble wrap and in a cardboard box with no case. When I notified Thomann, they asked for photos of the bubble wrap and packing, as if I was telling lies. When I supplied the photos, they came back and said that there was no case included, and then asked for a screenshot of the email that I received prior to purchasing that said there was a case included. I provided that proof also, and ever since, they will not answer my emails. Absolutely disgusting behaviour from a company that I gave a lot of business to over the years. All I ask is that they be honest and acknowledge that they advertised the guitar incorrectly and that the customer rep who mailed me about the case got it wrong. But to ignore my mails, that's absolutely terrible customer service.Never again will I deal with Thomann, and a lot of my friends are finished with them also.
Ive paid for a sound package softwear , and a message said there is a delay, at which i was very concerned, however the company did get in contact with me, and the delay was due to bank holidays, etc . i have since down loaded my soft wear and feel much better, thanks for addressing my concerns in a timly manner.
Bought another guitar from this company. For some reason, when I paid it showed it as a bank transfer. I have no idea why and I don't believe they have my bank details as I have always paid by credit card. I've now wasted hours trying to find out how to change the order back to my credit card, and it has proved impossible without phoning them in Germany. I also found it impossible check what my credit card details are at the moment, just get endless useless lists of irrelevant FAQ. Also could not find out how to cancel the order.
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Buy your new musical instrument and accessories online from Europe's largest music retailer. Top quality and variety at Thomann.
