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Ordered a Manfrotto ElementII tripod from Thomann. They sent the kit without the Quick Release Plate. Delivery box was intact, but one of the most important parts was missing. Probably taken out by one of the shop staff. A small thing, but extremely unpleasant.
I placed an order with Thomann and submitted the required confirmation documents the same day — which were acknowledged by their team as correct and complete.Despite that, the order remained marked as “Waiting for Customer Confirmation” until the next day, giving a false impression that the delay was on my side. Only after I sent a strongly worded message did the status change and processing began.Instead of taking responsibility, their support replied in a dismissive tone, even suggesting I cancel the order if I was unhappy — not something you expect from a serious company.I fulfilled my part immediately. The delay was entirely on Thomann’s side, and the way they treat customers raises serious concerns. I’m unlikely to order from them again.UPD: I received a reply from Thomann.I appreciate the response, but would like to clarify a few things:– My initial message was sent on a weekday, well before the weekend.– I received no response until I followed up with a message expressing my dissatisfaction.– The reply now suggests that delays were due to weekend hours, which may create a misleading impression.– Additionally, it implies that my tone was disrespectful. I would like to state clearly that my communication was polite and professional throughout. I have kept records of the conversation and am confident in saying this.I fully understand that delays can happen. My concern is not the delay itself, but rather how the situation is being presented — in a way that subtly shifts blame back to the customer. I believe transparency and fairness in communication are just as important as the service itself.
Bought a B-stock telecaster and volume pot was not working properly. The sound was constant there was no way to volume down. Shared, pictures of the electronic unit and video as proof, the Thomann was requested the guitar back to repair. However the waiting time up to 3 weeks for a new bought items? Is this not a little bit longer? Why the guitar was not checked before? This guitar supposed to travel 3 times to the thomann? This is 3rd guitar(s) i bought from you and all the time something is faulty. This shouldn't be a coincidence any more? And yes, i have been still waiting for the guitar.
Every thing seems fine been wanting to order from these guys for a while I took the plunge and thro there app it was so easy also plenty of reviews to help make up my mindWOW WOW WOW received my new spectacular Harley Benton guitar / amp / lead and other parts my SC-550 II BCG Deluxe is so brilliant everything that’s been quoted about this is totally awesome also there amp will do me I intend to try and learn more with these also the packaging is incredible so well protected well done to all at Thormann fantastic service and again that guitar is a work of art beautiful THANK YOU 5 stars and plenty more ***** 👍🏻👍🏻👍🏻👍🏻
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