Review Time
Angus Macready was amazing, I had a difficult situation, he was understanding, responded very quickly to every email and returned all my calls promptly. L&S have always been excellent in managing the property, and dealing with any issues that may have arisen with professionalism.I think Angus is a real asset to the company.
My previous tenant left less than a week ago and Rachel Urry and Tracey McWilliam have gone above and beyond to secure a new tenant who is moving in tomorrow. I couldn't have asked for a better service. Excellent communication every step of the way. Thank you ladies
I would to thank Georgia at Linley & Simpson for navigating me through the ins and outs of signing up for a property they had for rent. Sometimes I can find things a little challenging, and to say Georgia was not just patient but very caring in her guidance is much, appreciated. All queries were dealt with promptly, even if Georgia was out of the office, busy with viewings. I know Georgia has worked for Linley & Simpson for quite a few years now and is a great asset to them for sure. Thank you all for your help at this time when sometimes my anxiety gets the better of me .Kindest regards, Jayne xx
Leeds agency Completely deserve zero stars and to be removed from the property market!Please avoid the company at all costs! They rent dirty, disgusting looking flats claiming that they were clean, they will try to cash in on anything which is the landlords responsibility ie bathroom sealant, new bathroom grout, silver paint peeling of from bathroom taps as they've purchased the cheapest poor quality in the first place. I've experienced them lying to me numerous times, there was a ginger girl making up stories promising to solve the issues in the flat, nothing was ever done, I've documented this and reported the agency for scamming, this agency is full of unprofessional girls talking rubbish in the office, ignoring the tenant, they just carried on with their dirty conversations, uneducated and not very bright on that job position.Your agency has had 3 years to solve these issues, don't you dare try and patronize me now, this is a disgusting fake approach, so no thank you. I will make sure that people know the truth!!!
My recent experience with Linley & Simpson has been exemplary. From the outset, the agency demonstrated a high level of professionalism, efficiency, and client care. Communications were consistently prompt and clear, and all members of staff I engaged with were knowledgeable, courteous, and solution-oriented. What particularly distinguished Linley & Simpson was their evident commitment to facilitating a seamless and transparent process which lead to me moving in within 10 days of my viewing. Particular acknowledgment is due to Ebonie Mason and Elle Doswell, whose professionalism and attentive support were instrumental in ensuring a smooth and stress-free transition.
My wife and I were looking to rent a property through Linley and Simpson and as part of their internal referencing process, we were asked to provide pertinent referencing details via their third party partner, Goodlord. It should be noted that the vast majority of the information requested on Goodlorda ? ?s platform had already been provided by my wife, when requested, in their application stage. Notwithstanding their request for us to duplicate significant amounts of information of which they already had access, I took the time to upload the requested documents/re-submit the relevant information to progress our application. However, I encountered a technical error on the app which halted the application. When we made them aware of this issue, instead of investigating and resolving, we were just arbitrarily sent a new link without any consideration for the root cause of the issue which was on the part of the Goodlord interface itself.My wife then spent significant time on the phone speaking with various members of their staff to try to explain to them that the problem was not the link, which fell on def ears. Nobody was actually listening to the problem we were having and the solution offered demonstrated that. My wife then spoke to Georgia Elsworth ("Senior Lettings Manager") who told us the only recourse was to email and/or call Goodlord ourselves to sort the problem out (as if we hadna ? ?t spent enough time on this process already). Unsatisfied with this outcome, I decided to call Georgia myself to see why she, as a lettings agent facilitating this tenancy, could not seek to solve this issue for us. It quickly became very clear that she had no regard for our time, nor situation. Georgia then lost all self-control and regard for any level of professionalism and started shouting down the phone asserting that we could not proceed with the tenancy if we did not use the faulty app. I have never come across such an unprofessional, angry and unhelpful individual in any of my processional encounters. After Georgia's outburst, and after asking her to calm down, she told me that she would not and could not contact Goodlord on our behalf to try and resolve the issue and put us in touch with Jasmine (referencing manager), who continued to tell me that Georgia was in fact incorrect, and that she could contact Goodlord to try and resolve the issue on our behalf. Jasmine came back to me to tell me that the technical issue had been resolved however, upon re-attempting to upload my documents it became clear that the error still existed and we could not continue with the application. SufficE to say, following the inability to continue with their internal referencing processes through no fault of our own and particularly due to the disturbing conduct demonstrated by their a ? ?Senior Lettings Consultant' Georgia, we decided to withdraw our application as we would not consider renting any property through Linley and Simpson, now nor in the future.Sadly, I feel Linley and Simpson have forgotten who they are in business to assist. The net outcome of this experience was a viable tenant who will never consider using any of their services again, and an unhappy landlady (whom we spoke with) who we believe is now looking to list the property with another, more professional and capable agency.
Called about an enquiry for a flat. I was told it was fully booked for viewings. When asked if I wanted to leave my details 'in case' they get a cancellation I declined. Lady was then very rude and immediately spoke over me and and put down the phone before I could respond.How rude! They clearly have limited customer service skills, will be avoiding them.
Avoid like the plague. Pudsey branch allowed me rent a house which was previous a weed den with no verbal acknowledgement of this. They covered up all the issues and failed to repair issues they were aware of prior to me moving in. Issues including let over organic plant matter in the loft (causing hundreds of mites and flies), a hole in the roof which was used for ventilation (which let water into the house when it rained), large furry mould patches along with more issues. I moved out after 4 months of excuses as to why the mould wasna ? ?t being sorted. I have submitted a formal complaint which was escalated 4 weeks ago - Ia ? ?ve since not had a response. Awful company
Zero service, zero care for customers, zero communication, zero interest in problem solving even if their client comes up with a proposition. I dona ? ?t understand how can someone operate a business this way. This company deserves to go bankrupt. You pay them and expect to get something back? No, you pay them and get screwed. Ia ? ?d rather live on the street than sign a contract with them again.
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Linley & Simpson are leading property experts, property managers and mortgage providers with properties in Yorkshire.
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